https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/iX6820-Envelope-smudging/m-p/172063#M4705 <P>I have an iX6820 and frequently get ink smudges in the lower right corner when printing envelopes. It usually only happens on larger envelopes. I have selected Envelope as the paper choice. Is there an option running on Mac for prevent paper abrasion?</P> Thu, 05 May 2016 19:41:26 GMT Biolau 2016-05-05T19:41:26Z https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/iX6820-Envelope-smudging/m-p/172063#M4705 <P>I have an iX6820 and frequently get ink smudges in the lower right corner when printing envelopes. It usually only happens on larger envelopes. I have selected Envelope as the paper choice. Is there an option running on Mac for prevent paper abrasion?</P> Thu, 05 May 2016 19:41:26 GMT https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/iX6820-Envelope-smudging/m-p/172063#M4705 Biolau 2016-05-05T19:41:26Z https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/iX6820-Envelope-smudging/m-p/172267#M4706 <P>Hi Biolau,</P><P>&nbsp;</P><P>The PIXMA iX6820 does not have a paper abrasion setting, but cleaning the bottom plate may resolve the issue.&nbsp; Full instructions can be found <A href="https://support.usa.canon.com/infocenter/index?page=content&amp;id=ART164972&amp;actp=search&amp;viewlocale=en_US&amp;searchid=1462659037232" target="_self">HERE</A>.</P><P>&nbsp;</P><P>This didn't answer your question or issue? Please call or email us at one of the methods on the <A href="http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer" target="_blank">Contact Us</A> page for further assistance.</P><P>&nbsp;</P><P>Did this answer your question? Please click the <STRONG>Accept as Solution</STRONG> button so that others may find the answer as well.</P> Sat, 07 May 2016 23:31:55 GMT https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/iX6820-Envelope-smudging/m-p/172267#M4706 BillS 2016-05-07T23:31:55Z