topic Re: "another computer is using the printer in Desktop Inkjet Printers

"another computer is using the printer

geom003 — Wed, 04 May 2016 16:59:43 GMT

I am using windows 10. I am receiving an error message "another computer is using the printer" and I cannot print. The other computer is clear of print and is using windows Vista. I cannot clear this message.

Re: "another computer is using the printer

jrhoffman75 — Thu, 05 May 2016 12:53:38 GMT

Try powering off and restarting the printer.

Re: "another computer is using the printer

geom003 — Thu, 05 May 2016 15:32:49 GMT

Thanks jrhoffman75,

Tried that but still didn't work. Have now reinstalled using the CD set up disc and it is now ok except that my other computer is not able to print. Errror message is "printer is not responding" even though the printer is recognised, there is a wifi connection and a strong signal. There is nothing in the pending tray.

Re: "another computer is using the printer

jrhoffman75 — Thu, 05 May 2016 15:35:07 GMT

https://m.youtube.com/watch?v=5RD6EHEwn4Q

Maybe this can help

Re: "another computer is using the printer

geom003 — Sat, 07 May 2016 20:11:31 GMT

Thanks again for your help but sadly I have had to try Canon support. I have phoned three times today and each time I have been given a process to get my two laptops connected and working on wifi with the Pixma printer. Eventually after several downloads of drivers, one for windows 10 and another for Vista I got the Win 10 laptop working. However, the Vista laptop downloads the drivers ok and regonises the printer but when trying to print it says "printer not responding". Canon support say that the only thing I can do is try loading the drivers again after uninstalling the current drivers and printers. Done this 3 times with no success. Both of these laptops worked perfectly before this charade started. Getting seriously frustrated.