MG5450 multi will scan from computer, but not from multi-display

peder — Sun, 05 Feb 2017 12:57:08 GMT

Hi, I have a Canon printer-copy-scanner machine. It is connected to my Win10Pro computer with a USB-cable. It is configured to save scanned documents to a folder on the computer. I prefer to scan from the MG5450 panel. I usually scan multipage documents, and there is a function that if you scan to pdf, you can scan many pages, and they will all end up in the same pdf. Very helpful.

A few weeks ago scanning from the MG5450 panel stopped working. When pressing the scan-button there is a text "Processing... Please wait momentarily". This text still displays, but there is no scanner-light moving across the glass plate. Everything is like before - except that no scanner-light is moving, and no scan is produced. There is no error-message - at least not that I can see.

I can still scan from the computer - from the driver GUI. From here it is not possible to scan many pages into one pdf document. So I need to do that editing afterwards, which is a drag..

I did not do anyting in particular with my equipment when the scanner started crapping out... It just happened out of the blue. Any ideas of what I can do to fix this?

Re: MG5450 multi will scan from computer, but not from multi-display

Patrick — Sun, 05 Feb 2017 14:26:30 GMT

Hi peder,

It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:

http://Canon.us/ContactLI

topic MG5450 multi will scan from computer, but not from multi-display in Desktop Inkjet Printers

MG5450 multi will scan from computer, but not from multi-display

Re: MG5450 multi will scan from computer, but not from multi-display