topic Re: MG5320 error state in Desktop Inkjet Printers

MG5320 error state

sjbas — Sun, 03 Jan 2016 19:50:49 GMT

Hello

Have had printer for some years but just recently - after gettting ink low errors and correcting all those with new ink. Each time I print the printer comes back that it is in an error state. I have checked wireless, turned off and on both printer and computer and tried to run some maintenance routines in the device settings. Still same issue -

Any recommendations?

Thanks

Sue

Re: MG5320 error state

Jason — Sun, 03 Jan 2016 20:00:34 GMT

Hi !

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using, as well as any specific error messages.

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bitly.com/CanonEmail or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

Re: MG5320 error state

sjbas — Sun, 03 Jan 2016 22:59:58 GMT

windows 8.1 HP desktop

the only message is that the printer is in error state.

Re: MG5320 error state

Michael — Wed, 06 Jan 2016 13:31:28 GMT

Hello.

Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.