topic Re: My Image Garden does not enable scanner in Desktop Inkjet Printers

My Image Garden does not enable scanner

rwood359 — Sat, 26 Dec 2015 23:15:24 GMT

I just installed Ny Image Garden. The printer is functional (MG6220), but the scanner is greyed out - not enabled.

Canon Navigator and my other photo editor recognize and use the scanner.

I have installed both the network and USB drivers to no avail.

Any suggestions?

Re: My Image Garden does not enable scanner

Jason — Sat, 26 Dec 2015 23:39:05 GMT

Hi!

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using and if you are connected via USB or WI-FI. That way, the community will be able to assist you with suggestions appropriate for your product.

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bitly.com/CanonEmail or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

Re: My Image Garden does not enable scanner

laconcha — Tue, 22 Mar 2016 08:21:58 GMT

I am having the same problem. I was able to scan fine when I had Vista, but since upgrading to Windows 10 and installing image garde I am not able to scan as the scan icon is grayed out, and pressing the scan button on my printer does nothing. HELP!

Re: My Image Garden does not enable scanner

Danny — Tue, 22 Mar 2016 12:29:39 GMT

Hi, laconcha!

In order to get a clearer picture of your setup, we'll need to know which Canon printer model you're using, and which operating system (Windows or Mac OS X, and which version thereof) is running on your computer.

If this is an urgent matter, our award-winning all-American tech support team is standing by, ready to help 24/7 via Email at http://bit.ly/ContactCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks for choosing Canon!

Re: My Image Garden does not enable scanner

Jynuine — Wed, 23 Mar 2016 01:22:35 GMT

When I called and asked for help with My Image Garden they told me to go to the driver's page and use another software. -_-

Re: My Image Garden does not enable scanner

laconcha — Wed, 23 Mar 2016 02:03:39 GMT

My printer is PIXMA MP 240. The operating system is Windows 10 Pro, 32 bit. I called customer service and they told me that Canon has no compatible drivers for this prijnter for Windows 10, so there is nothing they can do and that I should download another program. HELP, this is unacceptable from Canon. They should release a driver IMMEDIATELY.

Re: My Image Garden does not enable scanner

Jynuine — Wed, 23 Mar 2016 03:12:26 GMT

I totally understand. They are probably phasing out that software.
I downloaded the Easy-PhotoPrint EX and that maybe works? Did you go to the drivers for your printer to see if they had other software available that is compatible?

Re: My Image Garden does not enable scanner

canomike — Sun, 01 May 2016 17:08:29 GMT

I have an MG5350 linked by wifi to my home network on a fixed IP address. I have just upgraded to my trusty Dell Inspiron 640m to Windows 10 Pro 64-bit from Win 7 32-bit and today I installed My Image Garden, expecting to get control of the scanning functions available before the Windows upgrade. Sadly, the 'Scan' icon on the Guide Menu is greyed out.

However Canon MP Navigator works a treat but it would have been neater to have access through the My Image Garden interface ?

Re: My Image Garden does not enable scanner

Jadada — Thu, 04 Aug 2016 19:35:36 GMT

Hi mate. You have to download "Canon MP Navigator EX 4.0" to make your scanner works. Its old software I`ve used before upgrade to win10. Had the same problem as your.

P.S. BTW Image garden still doesnt work... ;- )

Re: My Image Garden does not enable scanner

uniqueworld — Mon, 10 Oct 2016 04:07:01 GMT

Hello contributors,

I cannot activate Scanner and MP Navigator is not working either. All I installed and keep installing more and more applications is only about printer functions that I don't need at all. Would you help me access my scanner?

PIXMA MP 240,

installed drivers but no result:

Canon Image Garden

Canon Easy-PhotoPrint EX

Canon Solution Menu

Thank you

Re: My Image Garden does not enable scanner

dnikolay — Tue, 11 Oct 2016 06:07:22 GMT

Same problem with MP280 and My Image Garden

Win7 x64, canon driver ver 17.0.4.28 (date 26.07.2012). My Image Garden - 3.5.0
Scanner greyed out.

The scanner itself work fine, for example via IrfanViewer - File -Acquire/Batch Scanning...
So - the problem not in driver, but in Canon My Image Garden.
Maybe MP Navigator will work, i dunno

Re: My Image Garden does not enable scanner

eslc — Sat, 29 Oct 2016 16:41:58 GMT

Hi there, i got same problem like them.

my image garden doesnt show up the scanner icon. Currently i'm using mac book pro early 2011, OS sierra 10.12 connected to scanner via USB and my scanner is pixma MX 308. i've already try to look for the installer on website and always got the MX 300 installer, is it the problem? then, what should i do ? or maybe there are another reasons? thank u

Re: My Image Garden does not enable scanner

virtualkisses — Mon, 04 Sep 2017 15:09:30 GMT

I have I'm using a MacBook Air with MacOS Sierra version 10.12.6. Initially, I had no trouble scanning documents. However, for somewhat reason, the "Scan" tab on My Image Garden is grayed out. I tried uninstalling and re-installing the app but with the same result.

Can someone please help me?

Re: My Image Garden does not enable scanner

sharobins11 — Thu, 02 Nov 2017 15:28:20 GMT

BACKGROUND

I have an MG3222 Pixma, same issue. Downloaded My Image Garden- scan option grayed out. After much **PAIN.. I installed and uninstalled four different programs, none of which worked except for one that is a paid service, I found this.

KEEP IN MIND, My printer is USB connected direct to my laptop. I don't use wireless.

MY SOLUTION

Go to: https://www.usa.canon.com/internet/portal/us/home/support?tab=drivers

Enter your printer MODEL#.

Under the DRIVERS section- look for one that says "MP" drivers.

Download and install.

My scan icon is back.

I'm not sure if this will work for everyone but hopefully.

Re: My Image Garden does not enable scanner

natachasantos — Thu, 28 Dec 2017 16:13:41 GMT

Good afternoon.

The MP Navigator EX 5.0. wasn't opening anymore so I updated to My Image Garden but the scanner option is not available.

I have already installed the most recent drivers but still not working.

Printer: MG3150

Connection: USB cable

MacOS High Sierra 10.13.2

Thank you very much

Re: My Image Garden does not enable scanner

wam — Wed, 24 Jan 2018 03:44:20 GMT

24th Jan '18

Hi,

I have downloaded My Image Garden but Scanner option is greyed out.

I'm using Canon MG 5660

Thankyou

Wendy Miller

Re: My Image Garden does not enable scanner

Bluenoser12 — Mon, 29 Jan 2018 14:07:16 GMT

For anyone still struggling with this, I got a new laptop and couldn't get the scanning to work in My Image Garden again either.

I finally just downloaded the Scan app for Windows (I'm on Windows obviously), works fine with my Canon printer/scanner, and easy to use.

Re: My Image Garden does not enable scanner

wam — Wed, 31 Jan 2018 01:39:29 GMT

I fixed the problem, I didn't have the correct printer driver installed, can be downloaded from websites.

Re: My Image Garden does not enable scanner

wam — Wed, 31 Jan 2018 01:40:30 GMT

I had the same problem, then realised I didn't have the correct driver installed for the printer. I downloaded this from a website.

Re: My Image Garden does not enable scanner

wam — Wed, 31 Jan 2018 01:41:23 GMT

All fixed, needed to download the correct driver for my printer.