topic My printer MG3200 will not scan. I have Windows 8.1 but use Chrome. in Desktop Inkjet Printers

My printer MG3200 will not scan. I have Windows 8.1 but use Chrome.

donnalf50 — Wed, 23 Dec 2015 23:14:46 GMT

My printer MG3200 will not scan. I have Windows 8.1 but use Chrome. Please send me instructions how to set it up.

Thank you.

Re: My printer MG3200 will not scan. I have Windows 8.1 but use Chrome.

John_B — Wed, 23 Dec 2015 23:25:19 GMT

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know if you are connected via USB or WI-FI. That way, the community will be able to assist you with suggestions appropriate for your product.

Also MG3200 is a series. Do you have a MG3220 or MG3222?

Any other details you'd like to give will only help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/CanonEmail or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

Re: My printer MG3200 will not scan. I have Windows 8.1 but use Chrome.

donnalf50 — Wed, 23 Dec 2015 23:57:18 GMT

Sorry, it's MG3222 Wireless

Re: My printer MG3200 will not scan. I have Windows 8.1 but use Chrome.

Michael — Sat, 26 Dec 2015 13:30:00 GMT

Hello.

Please use our IJ Scan Utility program to scan with the unit. If you experience any errors with the software, document the errors exactly as they appear so we can try to assist you further.

If immediate assistance is needed, find more help at Contact Us.