topic Re: I want to connect my new Canon Selphy CP1200 to my computer but the driver installation fails in Desktop Inkjet Printers

I want to connect my new Canon Selphy CP1200 to my computer but the driver installation fails

phxladydi — Fri, 22 Apr 2016 18:17:36 GMT

I am trying to connect my new Canon Selphy CP1200 to my computer but the driver installation fails.

Re: I want to connect my new Canon Selphy CP1200 to my computer but the driver installation fails

John_B — Fri, 22 Apr 2016 18:25:27 GMT

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using and if you are connected via USB or WI-FI. That way, the community will be able to assist you with suggestions appropriate for your product.

Any other details you'd like to give will only help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/CanonEmail or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

Re: I want to connect my new Canon Selphy CP1200 to my computer but the driver installation fails

phxladydi — Sat, 23 Apr 2016 14:39:58 GMT

Hi! I'm operating on Windows 7 and I am connected via Wi-Fi. The message was "Installation Incomplete. The printer driver has not been installed. Click Finish to terminate the setup program." Please let me know if there is anything else that might help. Thanks.

Re: I want to connect my new Canon Selphy CP1200 to my computer but the driver installation fails

Patrick — Sun, 24 Apr 2016 12:38:03 GMT

Hi phxiadydi,

Please try downloading and installing the latest driver for your SELPHY CP1200 available from Canon's web site. Please use the following link:

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/mobile-compact-printer/selphy-cp1200-black/selphy-cp1200#drivers_downloads_tab

Once that page loads, please click on the Drivers tab. The Windows 7 driver will be listed there.

Please note, Canon's Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback. If this is an urgent support need, please use the link below to reach our friendly Technical Support Team:

http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer

Re: I want to connect my new Canon Selphy CP1200 to my computer but the driver installation fails

phxladydi — Sun, 24 Apr 2016 23:07:11 GMT

Thank you so much! It worked and I am now able to print photos from my computer. I am very grateful for your help! :))