topic Re: mx922 in Desktop Inkjet Printers

PIXMA MX922 Has Quit Printing

marconnie — Thu, 01 Dec 2022 17:51:52 GMT

Our 2 year old MX922 has quit printing; it started with not printing pdf files and now won't print anything. It worked fine until about 2 weeks ago, and nothing was installed around that time. Ink levels are good, and I've installed driver updates from Canon. Any help? Thanks.

Re: mx922

John_B — Thu, 26 Jan 2017 18:59:25 GMT

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using and if you are connected via USB or WI-FI. That way, the community will be able to assist you with suggestions appropriate for your product.

Any other details you'd like to give will only help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/CanonEmail or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

Re: mx922

marconnie — Thu, 26 Jan 2017 19:17:31 GMT

I read another poster's similar problem, took that advice to clean and deep clean, and it works now. Thanks.

Help fix MX-922 scanner feeder failure

vankjeff — Mon, 06 Mar 2017 03:24:17 GMT

I got a new Canon MX-922 scanner a few months ago and it worked fine. I've only used it once or twice since then. But now it fails when I try to feed paper in from the top feeder. The sheet will go in about 3" and then stop.
Since I was trying to scan my tax return, I really didn't want to need to use the flatbed and manually change each page to create the PDF. But after messing with it repeatedly for over an hour, I gave up and used the stinkin' flatbed.
So help please? What's going on? Why won't that paper feed all the way in regardless of if I just try one brand new sheet of paper or 2 or my tax return stack?

Here's a blurry photo showing how far the paper goes in and I just lifted to feeder lid and snapped the picture. Sorry it is so poorly lit but I really just wanted to show how far it goes in compared to the other pieces that are in the feeder so that someone who knows about these things might know why it always just stops at this exact same place.

Re: Help fix MX-922 scanner feeder failure

Patrick — Mon, 06 Mar 2017 18:19:02 GMT

Hi vankjeff,

To resolve the paper feeding issues in the ADF of your PIXMA MX922, please follow the steps providedin the On Line Manual:

http://ugp01.c-ij.com/ij/webmanual/ErrorCode/MX920%20series/EN/ERR/2801.html#wp1412911

If paper still does not feed, please contact our support group using the following link:

http://Canon.us/ContactLI

Re: mx922

yogibear45 — Wed, 29 Mar 2017 22:21:24 GMT

MAC OS 10.12.3 Sierra

Re: mx922

yogibear45 — Wed, 29 Mar 2017 22:23:13 GMT

need drivers please !

Re: mx922

Crista — Wed, 29 Mar 2017 22:27:52 GMT

Hi yogibear45,

Thanks for posting in the Canon Forums!

You can find the necessary drivers and downloads for the PIXMA MX922 HERE.

We hope this helps!

Re: MX922 not printing

brownbranch — Sat, 15 Apr 2017 03:46:39 GMT

MX922 stopped printing from computer and photocopy. Paper feed continues to function normally as if printing is in progress. OS is Windows 7.

Uninstalled printer driver and reinstalled CanonUSA, MX920 series MP Drivers Ver.1.01 (Windows)
During install received error message: Caution! Cannot detect the printer.
Disconnected USB cable from the printer and reconnected it. Same error message.
Rebooted computer & powered MX922 off and on. Same error message.
Connected printer with wireless and reinstalled same driver. Same error message.
Tried to see if it would scan from MS Paint. However, dropdrop down to select scan FROM SCANNER OR CAMERA was grayed out; non-active.
Uninstalled MX920 series MP Drivers Ver.1.01 and downloaded & installed Driver Ver. mast-win-mx920-1_0 to see if that version would work. Same error message.

Please help!

Re: mx922

marconnie — Sun, 16 Apr 2017 16:09:28 GMT

I followed instructions to do deep cleanings (2), and it's working now! Thanks for this forum.

Re: mx922

Hawaiianeskimo1 — Wed, 03 May 2017 16:30:45 GMT

After deep cleaning the print head and test printed on my 2 year old MX922, the printer shuts down without me physically turning it off, then when I try to turn back on, the copy light flashing blue and the LCD screen turned white with no messages, and the rest of the lights such as OK button etc were off, no wireless light on either. Is there any way to fix it myself without having my printer shipped to a service center? I live in Hawaii.

Re: mx922

Michael — Wed, 03 May 2017 16:59:49 GMT

Hawaiianeskimo1,

Try unplugging the power for about 25-30 minutes to see if this will resolve the issue.

If the error remains, troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

Re: mx922

marconnie — Wed, 03 May 2017 18:26:44 GMT

Thanks for the response Hawaiianeskimo1. The issue was resolved with 2 deep cleanings!

Re: mx922

mwaddell — Sat, 07 Nov 2020 00:54:18 GMT

My MX922 printer will not print either. It makes all the noise like it is going to print, feeds the paper through, and it comes out blank everytime. It is not low on ink as I just replaced all of the ink cartridges. Please help!

Re: mx922

marconnie — Sat, 07 Nov 2020 06:34:51 GMT

Deep cleaning, twice, worked for me. And it's still working well! Good luck.

Re: mx922

mwaddell — Sat, 07 Nov 2020 16:47:42 GMT

I did the deep cleaning 2x and still nothing. Thanks for the reply!!

Re: mx922

Patrick — Fri, 11 Dec 2020 19:49:21 GMT

Hi mwaddell,

Please make sure that all of the ink tanks are inserted correctly and each ink tanks' light is lit.

Perform up to 3 deep cleanings,

If you are still not able to print, your PIXMA MX922 would require service. You are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

To help you get up and running quickly, we also offer free standard shipping (if the order is completed by 12:30PM ET). If you would like to take part in this option, please call our Sales Department at (866) 443-8002 seven days a week, 8am to Midnight. Let them know you have been working with technical support and the Canon Upgrade Program was offered.