MX882 crashes during install on new Windows 10 laptop

Desert2som — Thu, 10 Dec 2015 18:04:51 GMT

I have a Canon Pixma MX882 multifunction printer. I've just purchased a new Windows 10 laptop, and every time I try to install this printer, the install program crashes. I've downloaded two "Windows 10" driver programs: mp68-win-mx880-1_01-ea24.exe and mp68-win-mx880-1_01-ejs.exe (depending on where I searched for a Windows 10 driver program, I got different results). Both install programs crash when I attempt to install this printer. Before attempting to install, I have closed all other programs (as instructed) and my firewall is turned off. No error message or code is given other than "the install program has encountered a problem and must close." HELP!

Re: MX882 crashes during install on new Windows 10 laptop

Michael — Sat, 12 Dec 2015 18:00:00 GMT

Hello.

Please try the following to see if this will help with your issue:

1. From the Start menu, click Settings, Devices, Printers & Scanners.
2. Towards the bottom of the Printers & Scanners area, turn off Let Windows manage my default printer.
3. Once this has been done, reinstall the drivers again.

You may also have to delete any extra icons of the printer in the Printers & Scanners menu.

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topic MX882 crashes during install on new Windows 10 laptop in Desktop Inkjet Printers

MX882 crashes during install on new Windows 10 laptop

Re: MX882 crashes during install on new Windows 10 laptop