topic Re: mx410 prints if i scan something but it will not print from software like any ms office or pdf in Desktop Inkjet Printers

mx410 prints if i scan something but it will not print from software like any ms office or pdf

hombreck — Fri, 20 Jan 2017 02:21:57 GMT

My printer can print from the internet but it does not print any fonts from pc

EX: if i have an ms word file or any other microsoft software and it has any image the pc will print the image nothing else

Re: mx410 prints if i scan something but it will not print from software like any ms office or pdf

Jason — Fri, 20 Jan 2017 02:43:01 GMT

Hi hombreck,

It sounds like the printer needs to run through a cleaning cycle. Check out the following link for step-by-step directions on the process and then how to print a nozzle check to verify if it helped: http://Canon.us/6dwz

Hope this helps!

Re: mx410 prints if i scan something but it will not print from software like any ms office or pdf

hombreck — Fri, 20 Jan 2017 02:47:14 GMT

Thank you for the reply but I tried printing from another PC and it worked just fine. I wonder if it is my PC (windows Insider Preview) that is giving me this problem

Re: mx410 prints if i scan something but it will not print from software like any ms office or pdf

hombreck — Fri, 20 Jan 2017 02:51:41 GMT

Another thing is that if i have an Excel file where I have borders, it will print the borders but nothing inside the boders

Thank you

Re: mx410 prints if i scan something but it will not print from software like any ms office or pdf

Jason — Fri, 20 Jan 2017 02:52:08 GMT

Hi,

Thanks for the update!

It's possible the programs you are printing from are using the same working ink when printing, so printing a nozzle check through the steps above is the best way to determine if this is a printer or computer issue. If the nozzle check differs in any way, try running through the cleaning cycle and this should help!

If the nozzle check matches perfectly from the example on the link, just let us know!

Re: mx410 prints if i scan something but it will not print from software like any ms office or pdf

hombreck — Fri, 20 Jan 2017 03:00:04 GMT

I did everything all the patterns came out fine but it still does not print

Re: mx410 prints if i scan something but it will not print from software like any ms office or pdf

Patrick — Fri, 20 Jan 2017 11:10:26 GMT

Hi hombreck,

It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:

http://Canon.us/ContactLI