https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/Scanner-not-recognised/m-p/198192#M46145 <P>Periodically Windows 10 says "To get started connect to a scanner" even thought my Canon Pixma MG5550 is connected and will print from the laptop. At other times I have no problem scanning.</P> Wed, 18 Jan 2017 14:34:26 GMT timmy 2017-01-18T14:34:26Z https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/Scanner-not-recognised/m-p/198192#M46145 <P>Periodically Windows 10 says "To get started connect to a scanner" even thought my Canon Pixma MG5550 is connected and will print from the laptop. At other times I have no problem scanning.</P> Wed, 18 Jan 2017 14:34:26 GMT https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/Scanner-not-recognised/m-p/198192#M46145 timmy 2017-01-18T14:34:26Z https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/Scanner-not-recognised/m-p/198195#M46146 <P>Hi, timmy!<BR /><BR />So that the Community can help you better, we will need to know exactly which apps you're trying to use for scanning. That, and any other details you'd like to give will help the Community better understand your issue!<BR /><BR />If this is a time-sensitive matter, our US-based technical support team is standing by ready to help 24/7 via email at <A href="http://Canon.us/SupportCF" target="_blank">http://Canon.us/SupportCF</A> or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT). We also encourage you to check out our Knowledge Base at that same link for answers to common questions.<BR /><BR />Thanks and have a great day!</P> Wed, 18 Jan 2017 14:47:25 GMT https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/Scanner-not-recognised/m-p/198195#M46146 Danny 2017-01-18T14:47:25Z