topic Re: Canon Pixma MG3550 not showing as scanner on macOS Sierra in Desktop Inkjet Printers

Canon Pixma MG3550 not showing as scanner on macOS Sierra

Snake1980 — Tue, 17 Jan 2017 18:41:11 GMT

Hello!

I'm on macOS Sierra 10.12.3 and I have last Canon driver installed (CUPS Ver.16.10.0.0 and ICA Ver.4.1.3).

if I connect my PIXMA MG3550 via Network, it's not showed as a scanner

But if I connect the printer via USB it is correctly showed as scanner and printer.

Any suggestion ? How to solve this issue ?

Thanks

Re: Canon Pixma MG3550 not showing as scanner on macOS Sierra

Snake1980 — Sat, 21 Jan 2017 13:35:04 GMT

Any suggestion ?

Re: Canon Pixma MG3550 not showing as scanner on macOS Sierra

Stephen — Sat, 21 Jan 2017 15:48:29 GMT

Hi Snake1980!

Welcome to The Canon Community, and thank you for your inquiry!

We appreciate your participation, however we need to let you know that the Canon Community is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

If you live outside the United States, please CLICK HERE and select your country or region for your support needs.

Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

Re: Canon Pixma MG3550 not showing as scanner on macOS Sierra

rick81 — Sun, 12 Nov 2017 07:23:20 GMT

Hello Stephen,

I am experiencing the exact same issue with my Canon MX860 after upgrading my MacBook to MacOS High Sierra 10.13.

Adding the printer via USB provides a print queue with print and scan options. When installing the printer via Canon IJ Network Too setup, there is no scanner function.

Re: Canon Pixma MG3550 not showing as scanner on macOS Sierra

kostas307 — Fri, 12 Jan 2018 23:20:52 GMT

Same here and i've tried downloading everything from the official site....Nothing seems to work only printing is enabled...

Re: Canon Pixma MG3550 not showing as scanner on macOS Sierra

kostas307 — Fri, 12 Jan 2018 23:22:24 GMT

I've tried everything that the official page says...

Re: Canon Pixma MG3550 not showing as scanner on macOS Sierra

Snake1980 — Sat, 13 Jan 2018 10:59:08 GMT

A little update...I hope it can help...
If I add the printer using Bonjour protocol (I don’t know if your printer support it), “sometimes” macOS recognize printer and scanner functions.

Re: Canon Pixma MG3550 not showing as scanner on macOS Sierra

kostas307 — Sat, 13 Jan 2018 11:17:23 GMT

In my case even if I can see that the protocol is Bonzour no wirelessly scanner is found. I think the only way probably to work is only via usb, and it’s the only way I haven’t tried yet.... another thing is that there are no updates from Canon for High Sierra...

Re: Canon Pixma MG3550 not showing as scanner on macOS Sierra

Snake1980 — Fri, 19 Jan 2018 07:23:46 GMT

Another little update.

It doesn't work...if I add the printer with bonjour or IJ Network protocol macOS doesn't recognize it as a scanner 😞