topic Re: Canon Pixma MX435 not showing as scanner in Desktop Inkjet Printers

Canon Pixma MX435 not showing as scanner

Dingers1 — Mon, 16 Jan 2017 18:11:19 GMT

Canon Pixma MX435 not showing as scanner in Navigator programme

Updated all the files to go with this scanner/printer and it works fine for printing with various programmes and for scanning with the basic Canon scanning program.

However,
when I try to use MP Navigator EX program either to can from flatbed or sheet feeder it doesn't recognise the scanner as being there - when I go to "scanner election" all I get is a blank screen where the device should be.

I've reinstalled all software from scratch twice to no avail. Any ideas?

Re: Canon Pixma MX435 not showing as scanner

Crista — Mon, 16 Jan 2017 18:34:02 GMT

Hi Dingers1!

Thanks for posting in the Canon Forums!

To have a better understanding of your issue, please let everyone know what operating system (WIndows 7/8/10 or Mac OS 10.X) you are using. That way, community will be able to assist you with suggestions appropriate for your product.

Re: Canon Pixma MX435 not showing as scanner

Dingers1 — Mon, 16 Jan 2017 18:53:26 GMT

Sorry - it's OSX

Re: Canon Pixma MX435 not showing as scanner

Michael — Mon, 16 Jan 2017 20:30:53 GMT

Hello.

The MX435 appears to be a European model.

Make sure that all of the drivers and MP Navigator are installed. Then try scanning from the MP Navigator.

If you are here in the U.S., call us a 1-800-OK-CANON if the scans continue to fail. If you are outside of the U.S., visit global.canon/en/support for assistance with your product.

This didn't answer your question or issue? Find more help at Contact Us.

Re: Canon Pixma MX435 not showing as scanner

Dingers1 — Tue, 17 Jan 2017 12:27:58 GMT

Thanks Michael - I installed eight of the various drivers/applications! But no loy.