topic My canon MG 5420 in Desktop Inkjet Printers

My canon MG 5420

parksmh — Fri, 13 Jan 2017 17:02:50 GMT

Getting "printer not responding" after initial acceptance of document. I have unplugged and replugged everything. Restarted. What else?

parksmh

Re: My canon MG 5420

John_B — Fri, 13 Jan 2017 17:12:29 GMT

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using and if you are connected via USB or WI-FI. That way, the community will be able to assist you with suggestions appropriate for your product.

Any other details you'd like to give will only help the Community better understand your issue!

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Thanks!

Re: My canon MG 5420

parksmh — Sat, 14 Jan 2017 12:23:33 GMT

I use Windows Vista as my operating system. Perhaps I need to get the newest version of Windows>

Re: My canon MG 5420

Michael — Sat, 14 Jan 2017 14:20:35 GMT

Hello.

Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

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