topic Re: I have a new MX492. When I make copies it cuts off about 1/8" off the sides using feeder or in Desktop Inkjet Printers

I have a new MX492. When I make copies it cuts off about 1/8" off the sides using feeder or flat bed

welke — Thu, 12 Jan 2017 15:52:26 GMT

I have a new MX492. When I make copies it cuts off about 1/8" off the sides. It does not matter if I am using the top feeder or the flat bed. I have tried the fit-to-page and the borderless options, but these just make it worse. I tried scaling it down, but makes no difference. Please help!!

Re: I have a new MX492. When I make copies it cuts off about 1/8" off the sides using feeder or

Danny — Thu, 12 Jan 2017 16:05:06 GMT

Hi, welke!

So that the Community can help you better, please let us know what paper size your original document is. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by ready to help 24/7 via email at http://Canon.us/SupportCF or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT). We also encourage you to check out our Knowledge Base at that same link for answers to common questions.

Thanks and have a great day!

Re: I have a new MX492. When I make copies it cuts off about 1/8" off the sides using feeder or

welke — Thu, 12 Jan 2017 16:16:07 GMT

standard 8.5 x 11 paper

Re: I have a new MX492. When I make copies it cuts off about 1/8" off the sides using feeder or

welke — Thu, 12 Jan 2017 16:19:15 GMT

I have attached a photo showing the original document on the bottom and the copy on the top.

Re: I have a new MX492. When I make copies it cuts off about 1/8" off the sides using feeder or

Bancroft155 — Wed, 24 Jan 2018 18:14:50 GMT

Any response? Mine does the same thing when printing. The sides are cut off, just as yours are with copying.

Re: I have a new MX492. When I make copies it cuts off about 1/8" off the sides using feeder or

Bancroft155 — Wed, 24 Jan 2018 18:15:43 GMT

Mine does the same thing when printing from a computer.

Re: I have a new MX492. When I make copies it cuts off about 1/8" off the sides using feeder or

welke — Wed, 24 Jan 2018 20:58:57 GMT

Sorry, it has been over a year and no response......

Re: I have a new MX492. When I make copies it cuts off about 1/8" off the sides using feeder or

Bancroft155 — Wed, 24 Jan 2018 21:28:43 GMT

Wow, that's disappointing.

Re: I have a new MX492. When I make copies it cuts off about 1/8" off the sides using feeder or

welke — Thu, 25 Jan 2018 12:03:10 GMT

No kidding! Other than this, I love my printer. I just have to use the flat bed to copy if I want it perfectly straight. They sent me a new printer last summer as my original one locked up when it was doing its self maintenance and that all went very smoothly. The new printer one has this same issue with cutting off the edge when using the feeder.

Re: I have a new MX492. When I make copies it cuts off about 1/8" off the sides using feeder or

Michael — Thu, 03 May 2018 16:16:58 GMT

Hello.

Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

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