topic Re: "not connected to pc" error when I try to scan pages in Desktop Inkjet Printers

"not connected to pc" error when I try to scan pages

geraldt12 — Wed, 11 Jan 2017 02:57:30 GMT

I am trying to scan pages to my laptop and receive the above error message. I can print to the printer a pixma mx452.

Re: "not connected to pc" error when I try to scan pages

Ramona — Wed, 11 Jan 2017 05:45:33 GMT

Hi geraldt12,

So we can better assist you, please reply with information on what operating system you have on your computer (version of Windows or Mac OS X), as well as if you have the printer connected wirelessly or via USB cable.

Should you need more immediate assistance, we ask that you please contact a Canon technical support representative at one of the methods provided here. A representative will be happy to assist you free of charge.

Re: "not connected to pc" error when I try to scan pages

geraldt12 — Wed, 11 Jan 2017 14:56:48 GMT

I am running windows 10 and the printer is connected wirelessly. I can print wirelessly, no problem.

Re: "not connected to pc" error when I try to scan pages

Michael — Wed, 11 Jan 2017 15:43:04 GMT

Hello.

Try scanning with our IJ Scan Utility prorgram. If any errors occur with our software, document them exactly as they appear so we can try to assist you further.

This didn't answer your question or issue? Find more help at Contact Us.

Re: "not connected to pc" error when I try to scan pages

geraldt12 — Wed, 11 Jan 2017 16:01:55 GMT

Where do I find the IJ Scan Utility Program?

Re: "not connected to pc" error when I try to scan pages

Danny — Wed, 11 Jan 2017 16:08:07 GMT

If you installed the software bundled with your printer, you should have a folder in your Start Menu labeled "Canon Utilities." You'll find the full suite of Canon apps there.

We hope this helps!

Re: "not connected to pc" error when I try to scan pages

geraldt12 — Wed, 11 Jan 2017 16:34:20 GMT

This is a new laptop. The printer was originally installed on the old laptop. There is no Canon utilities folder on the new laptop.

Re: "not connected to pc" error when I try to scan pages

Stephen — Wed, 11 Jan 2017 16:45:08 GMT

Hi geraldt12!

Thank you for the updated information! You can download all of the software for your printer here: http://Canon.us/SupportCF

If you get stuck, our US-based team is happy to help. They can be reached online or by phone. The contact information is here: http://Canon.us/ContactCF

We hope this helps!

Re: "not connected to pc" error when I try to scan pages

geraldt12 — Wed, 11 Jan 2017 19:24:21 GMT

What exactly do I down load, drivers or other software?

Re: "not connected to pc" error when I try to scan pages

John_B — Wed, 11 Jan 2017 19:36:01 GMT

The file "MX450 series MP Drivers Ver.1.01 (Windows)" will install the printer on your computer. If you need help contact our friendly US based support team online or by phone. The contact information is here: http://Canon.us/ContactCF

We hope this helps!

Re: "not connected to pc" error when I try to scan pages

geraldt12 — Wed, 11 Jan 2017 20:04:47 GMT

Thank you, the documents scanned. Do I need to run this each time I want to scan something?

Re: "not connected to pc" error when I try to scan pages

Danny — Wed, 11 Jan 2017 20:09:31 GMT

All of this should be a one-time installation on this specific computer. Just make sure to open up IJ Scan Utility anytime you need to scan a document or photo.

Thanks for choosing Canon!

Re: "not connected to pc" error when I try to scan pages

geraldt12 — Wed, 11 Jan 2017 20:12:55 GMT

Thank you vry much for your help, you made it simple.

Re: "not connected to pc" error when I try to scan pages

RameshN — Sat, 19 Oct 2019 12:57:29 GMT

I am also having problems. The unit is connected to my laptop and printing wirelessly with no problems. I cannot scan, however. It is telling me there is no connection.
I tried to find the IJ download, but cannot find it anywhere. Please help. Thanks (Windows 10)

Re: "not connected to pc" error when I try to scan pages

Shakechuck — Wed, 18 Nov 2020 15:48:27 GMT