topic Re: New mx922 print head alignment error 2500 in Desktop Inkjet Printers

New mx922 print head alignment error 2500

mtjames1 — Wed, 04 Jan 2017 03:59:03 GMT

I am installing a NEW mx922 printer. During the head alignment setup an error is shown:

"Auto head align has failed" Support code 2500.

How can I get past this issue?

Best regards,

Mike

Re: New mx922 print head alignment error 2500

Tiffany — Wed, 04 Jan 2017 04:24:29 GMT

Hi Mtjames1,

Welcome to the Canon forums! This error is typically caused by the paper size being something other than A4 or letter size in the lower cassette. Please double check that the paper is this size. We hope this helps!

Re: New mx922 print head alignment error 2500

mtjames1 — Wed, 04 Jan 2017 05:14:42 GMT

I solved my own problem with the help of amazon.

Remove power.

Hold the power button down for 1 minute. Release.

Plug it in.

Turn on with power button.

Try the setup again. Worked fine.

Called an ESD cycle.

Hope this helps.

Re: New mx922 print head alignment error 2500

tmscross — Sun, 12 Mar 2017 16:01:24 GMT

Tiffany, your way does not provide any help. I used the paper it came with and kept getting this error. This was of no help.

Please use the suggestions from the user with the help from Amazon. Unplugging, hitting the power button for 1 minute, and re-do. Worked!!!!! Thank you!

Re: New mx922 print head alignment error 2500

Leskow — Tue, 18 Apr 2017 01:37:01 GMT

Tiffany, I second the above. I used the same (mysterious) paper supplied with the printer and also had this issue over and over (this is like the 10th printer I've hooked up so I am not new to this).

I also followed the "amazon" way and it worked.

This instruction should be included in future manuals as clearly it is a "defect" of sorts.

Working perfect now.

Re: New mx922 print head alignment error 2500

lscarr — Sun, 30 Apr 2017 21:25:54 GMT

Just bought it today for my mom and have spent 2.5 hours trying to overcome the 2500 error. Did both suggestions metioned above, with no success. The MP-101 paper comes out with nothing on it and I get the 2500 error message. Verified that all cartridges are installed correctly, verified output paper slot not exposed to bright light. We actually have one just like this at home and have had no problems (which is why I purchased this one). I am so ready to return the thing. Any other suggestions at all???

Thanks in advance!

Re: New mx922 print head alignment error 2500

carter1 — Fri, 07 Jul 2017 17:06:24 GMT

Mike,

I have rebooted by unplugging and holding on / off button for a minute then plugging back in. I am still getting error 2500.

Have you heard if there is something else causing the issue.When lifting the scan lid, can you tell me what the corner door towards front right is for? When lid is lifted it has T1R there. Do you know if anything should be there. I had removed the orange plastic piece it had there as directed.

I'm asking you, because like you Tiffany did not have the right answer. I have been messing with this for hours. Frustrating!!

Re: New mx922 print head alignment error 2500

Ramona — Thu, 16 Nov 2017 05:41:57 GMT

Hi carter1,

To try and resolve the 2500 error, please follow the steps outlined here. Should you still experience difficulty, we ask that you please contact a Canon technical support representative here for further assistance. A representative will be happy to assist you free of charge.

Re: New mx922 print head alignment error 2500

jbrown — Fri, 15 Dec 2017 18:04:57 GMT

I tried all the things that resolved the issue to some of you. None of it worked in my case. I called support for help and they determined that the print head was actually defective. They sent me a new machine, and voila! The set up went like it should without a hitch. I was happy that it was resolved with such expediancy. It works like a dream now. Very happy!

Re: New mx922 print head alignment error 2500

BarbaraV — Wed, 30 May 2018 19:24:28 GMT

My new MX 9220 started with the error 2500. I bought it a few months ago and then smashed my shoulder requiring replacement. I am now far enough along therapy-wise to lift it on the desk and now I cannot get it set up. Tried all the remedies including maintenance from the LCD or from my computer. It just stares at tme funny.

Decided to star over and began by removing all the cartridges. All the lights lit but Magenta is stuck! The litte release tab doesn't do it and the back seems to be really tight.

Please, this could be my issue. How do I remove this cartridge?

Thank you in advance.

Re: New mx922 print head alignment error 2500

yoco113 — Mon, 25 Jun 2018 02:04:28 GMT

Your are awesome. I did your suggestion and it worked perfectly. I'm so glad I checked with the community.

Re: New mx922 print head alignment error 2500

catguer52 — Thu, 05 Jul 2018 00:43:03 GMT

Hello!

I have tried powering down as suggested in this string, also tried the steps that Ramona provided. Tried doing a cleaning and then a deep cleaning. Still receiving the error code when I do the auto head alignment. When I do the manual head alignment nothing prints on the paper. Any other suggestions?

Re: New mx922 print head alignment error 2500

yoco113 — Thu, 05 Jul 2018 03:19:54 GMT

This is what mtjames1 suggested and this is what I did.

I solved my own problem with the help of amazon.

Remove power.

Hold the power button down for 1 minute. Release.

Plug it in.

Turn on with power button.

Try the setup again. Worked fine.

Called an ESD cycle

Re: New mx922 print head alignment error 2500

stefanb — Tue, 28 Aug 2018 22:47:00 GMT

I had the same problem. Pressing on the power button for 1 minute sounded crazy but I did it anyway and after that the printer head alignment worked. Wew.

Re: New mx922 print head alignment error 2500

kenkobra — Sun, 21 Oct 2018 17:49:55 GMT

I tried everything and finally held the power button down for 30-90 seconds and it fixed the 2500 error I was receiving. What a pain to fix this issus on a brand new printer out of the box.

Re: New mx922 print head alignment error 2500

paulpaulos — Fri, 14 Dec 2018 02:42:22 GMT

When I called Canon suppport about this issue, what the technician had me do was to hold the Stop button down for 5 to 10 seconds. This allowed me to bypass the printhead alignment and finish the printer setup.

MX922 printer won't print custom paper in lower cassette.

Bebe_Dahling — Fri, 14 Dec 2018 02:53:42 GMT

Hi everyone. I'm new so I hope this gets to the proper place for a new question.

I am trying to print on card stock that is 5.5" by 8.5". It is too large for the upper cassette which is where it keeps looking for paper and not the lower cassette.

I have used the Word 2016 Mac software to create the document. I have set the options on the print section for the printer in the Word Print options to the size and it shows it is there. I have selected lower cassette and it still goes to the upper cassette and I get an error.

Can anybody haelp me. I have 3 of these printers so I don't have another option to print from.

Re: MX922 printer won't print custom paper in lower cassette.

ArthurJ — Fri, 14 Dec 2018 21:20:54 GMT

Hi Bebe_Dahling,

The smallest paper size that can fit correctly in the lower tray of the MX922 is A5 paper. A5 measures 148 × 210 millimeters or 5.83 × 8.27 inches.

The size of paper and type of paper(cardstock) is not supported with this model printer. To print correclty, I would have have recommend using A5 paper or larger.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Re: MX922 printer won't print custom paper in lower cassette.

Bebe_Dahling — Fri, 14 Dec 2018 22:05:27 GMT

Well that is very disappointing as all my Canon printers have been able to do that. I guess you get what you pay for. I am going to have to buy a new printer and hope my husband doesn't notice it in my office. I will accept your answer and that you for the time and informaton. i appreciate it. Merry Chrismas and a very Happy New Year to you and yours.

Re: MX922 printer won't print custom paper in lower cassette.

Bebe_Dahling — Fri, 14 Dec 2018 22:06:57 GMT

OK Author, I can not see the accept answer. Could you tell me it's location on the screen. Like I said. First time user.