topic Re: The Scan function no longer working since upgrading to Windows 10 in Desktop Inkjet Printers

The Scan function no longer working since upgrading to Windows 10

pabmack — Mon, 02 Jan 2017 22:21:12 GMT

I was able to get the printer funciton to work fine via wireless, but the Scanner no longer functions. I went to the Canon site to download the latest software, which reinstalled successfully, but the scanner is not being detected. I tried to reinstall from the original CD but the downloaded software is newer version, so the installation stops. When I launch the Canon Quick Menu, the scanner portion is devoid of any icons; if I try to add it via preferences, the printer shows, but the scanner line is empty and the drop down contains no entries.

Please advise.

Thanks

Paul

Re: The Scan function no longer working since upgrading to Windows 10

jrhoffman75 — Tue, 03 Jan 2017 00:40:45 GMT

There are many hits on Google for W10 scanner problems.

See if this helps.

https://answers.microsoft.com/en-us/windows/forum/windows_10-hardware/trouble-with-scanners-after-upgrading-to-windows/96118416-37f2-4649-bd9d-6ad0523ea4cc

Re: The Scan function no longer working since upgrading to Windows 10

pabmack — Tue, 03 Jan 2017 22:30:39 GMT

Thanks JR,

I removed everything, and re-downloaded the latest software from the Canon site, and this time, the scanner was successfully found and I am now able to scan again.

Thanks for getting back to me!

Happy New Year.

Paul