PIXMA MX922 quit printing.

jboerger — Sat, 17 Dec 2016 15:32:37 GMT

I have a PIXMA MX922 that just quit printing. When I select "Print Nozzle Check Patter" nothing prints. Any suggestion what might be wrong.

Re: PIXMA MX922 quit printing.

Patrick — Mon, 19 Dec 2016 17:08:48 GMT

Hi joerger,

First, please make sure that the installed ink tanks are correct and full of ink. The correct order is:

CLI-251M magenta
CLI-251BK black
CLI-251Y yellow
PGI-250BK black
CLI-251C cyan

Because the Nozzle Check does not print correclty, please perform a few printhead cleanings:

1. Press the MENU button on your PIXMA MX922.

2. Press the SETUP button.

3. Select Maintenance then press the OK button.

4. Select Cleaning and press OK.

5. Press OK to select Yes.

The cleaning will be performed. After 2 or 3 cleanings, print another test page.

Does the test page print correctly? If not, please contact our support group using the following link:

http://Canon.us/ContactLI