https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/unable-to-complete-print-head-alignment-after-set-upPIXMA-PRO/m-p/169763#M4577 <P>Hello.</P><P>&nbsp;</P><P>Try performing the alingment on plain paper to see if this will help.&nbsp; If a glossy media was used, this can affect the alignment process.</P><P>&nbsp;</P><P>If the error continues to persist, find more help at <A href="https://www.usa.canon.com/internet/portal/us/home/support/contact-support/" target="_blank">Contact Us</A>.</P><P>&nbsp;</P><P>&nbsp;</P> Sat, 09 Apr 2016 13:33:08 GMT Michael 2016-04-09T13:33:08Z https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/unable-to-complete-print-head-alignment-after-set-upPIXMA-PRO/m-p/169636#M4576 <P>I had difficulty getting my new printer recognized. Once that was complete I was unable to get back to the print head alignment step. After reading the 2013 directions I got "cleaning" as an option, not head alignment. Currently running El Capitan verson 10.11.3</P> Thu, 07 Apr 2016 18:27:02 GMT https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/unable-to-complete-print-head-alignment-after-set-upPIXMA-PRO/m-p/169636#M4576 lindajbrewer 2016-04-07T18:27:02Z https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/unable-to-complete-print-head-alignment-after-set-upPIXMA-PRO/m-p/169763#M4577 <P>Hello.</P><P>&nbsp;</P><P>Try performing the alingment on plain paper to see if this will help.&nbsp; If a glossy media was used, this can affect the alignment process.</P><P>&nbsp;</P><P>If the error continues to persist, find more help at <A href="https://www.usa.canon.com/internet/portal/us/home/support/contact-support/" target="_blank">Contact Us</A>.</P><P>&nbsp;</P><P>&nbsp;</P> Sat, 09 Apr 2016 13:33:08 GMT https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/unable-to-complete-print-head-alignment-after-set-upPIXMA-PRO/m-p/169763#M4577 Michael 2016-04-09T13:33:08Z