topic Re: My Image Garden on my Mac OS Sierra will not show .mov files. in Desktop Inkjet Printers

My Image Garden on my Mac OS Sierra will not show .mov files.

SaltyDoug — Fri, 16 Dec 2016 19:59:02 GMT

Hi I have a Pixima MG7720 connected to my MBP OS Sierra 10.12 running My Image Garden v3.2. I want to perform Video Frame Capture from three .mov files. The .mov files are in a folder with 8 .jpg files from my camera. when I point My Image Garden to this folder the .jpg files are displayed but the .mov files do not show and the Video Frame button is grayed out. I can open the video files with Quicktime so I knoe they are good. I have looked at the on-line manual but I didn't get any help from there. Can you help me? I want to print some pictures for Christmas.

Thanks in advance.

Re: My Image Garden on my Mac OS Sierra will not show .mov files.

SaltyDoug — Fri, 16 Dec 2016 22:07:23 GMT

I found and installed My Image Garden v3.5.1. No help; none of the movie files in my Pictures folders or my Movies folders display as icons. When I go to the Add Image button the movie files are grayed out but the jpeg files are fine.

Re: My Image Garden on my Mac OS Sierra will not show .mov files.

jrhoffman75 — Fri, 16 Dec 2016 22:22:25 GMT

What camera are the .mov files from?

Re: My Image Garden on my Mac OS Sierra will not show .mov files.

SaltyDoug — Sat, 17 Dec 2016 17:00:56 GMT

The camera is an iPhone 6.

Re: My Image Garden on my Mac OS Sierra will not show .mov files.

jrhoffman75 — Sat, 17 Dec 2016 17:09:58 GMT

his might be the problem:

Re: My Image Garden on my Mac OS Sierra will not show .mov files.

SaltyDoug — Sat, 17 Dec 2016 17:14:27 GMT

Thanks JR.

That is a bummer.