topic Re: MX 922 New printer. Code 5101 in Desktop Inkjet Printers

MX 922 New printer. Code 5101

Lordlindsey — Sun, 25 Dec 2016 16:04:28 GMT

Brand new printer. Followed all the directions directly as given.

Instead of booting to the 'Languages' menu,

Code 5101 and it says "remove the protective material if it is attached to the holder. Turn Power off and back on."

I've done this. Verified the little orange holder (shown on the LCD screen) is seatined too.

Rebooted, disconnected power cord, etc. many times, cannot get anywhere with this.

What should I do?

Re: MX 922 New printer. Code 5101

Patrick — Tue, 27 Dec 2016 16:48:20 GMT

Hi Lordlindsey,

It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:

http://Canon.us/ContactLI

Re: MX 922 New printer. Code 5101

lawtom1119 — Sun, 23 Sep 2018 00:11:02 GMT

what was the resolution? CS department closed

Re: MX 922 New printer. Code 5101

BillS — Sun, 23 Sep 2018 02:19:13 GMT

Hi lawtom1119,

Support code 5101 indicates that the print head carriage is unable to move. On new printers, there is an orange block that prevents the carriage from moving during transit. That orange block needs to be removed, and can be found under an access panel to the right front of the platen glass.

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