topic Re: My Image Garden not seeing Pixma MX922 in Desktop Inkjet Printers

My Image Garden not seeing Pixma MX922

MJD1 — Tue, 20 Dec 2016 04:38:49 GMT

I have a new (couple of months) Pixma MX922. I created disk labels with My Image Garden. Tried for the first time to print to a printable disk and got the following message:

"Cannot print because a printer supported by this software is not installed."

I am using a Macbook Pro running Sierra 10.12.1, and the printer is the default on my printer list, so obviously my computer is seeing the printer.

Any thoughts on why I cannot get Canon's own software to see their printer on my home network? Bums me out, as the three disks I was going to print were going to be Christmas presents for family members.

Any help on this is greatly appreciated.

Thanks!

Re: My Image Garden not seeing Pixma MX922

Patrick — Wed, 21 Dec 2016 15:09:51 GMT

Hi MJD1,

Please try reinstalling My Image Garden, using the latest version available from Canon's web site:

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/inkjet-multifunction/mx-series-inkjet/mx922?tab=drivers

Once reinstalled, please attempt to print on your discs again.

If you continue to have difficulties, please contact our support group using the following link:

http://Canon.us/ContactLI

Re: My Image Garden not seeing Pixma MX922

MJD1 — Tue, 27 Dec 2016 15:16:33 GMT

Thanks for replying. I did reinstall, with a Canon rep on the line, and it still did not print. I also tried that other downloadable software, and it also would not print. I ended up printing from the "Preview" program on my Mac straight to the disc, but it was just a picture, not a true label with wording, etc. Do you know of something else I could try? Thanks again for your help!!

Re: My Image Garden not seeing Pixma MX922

Patrick — Tue, 27 Dec 2016 16:49:54 GMT

Hi MJD1,

It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:

http://Canon.us/ContactLI