topic Re: Pixma MX870 Will not scan.. Window says to set PC to start scanning. How do I do this please? in Desktop Inkjet Printers

Pixma MX870 Will not scan.. Window says to set PC to start scanning. How do I do this please?

CCC70 — Wed, 30 Nov 2016 17:38:09 GMT

I am connecting my printer via USB port. I can print, but cannot scan a photo I need. The window comes up saying to "set PC to start scanning. Please, NEED this picture, how do I set it up please! Thank you so very much.

Re: Pixma MX870 Will not scan.. Window says to set PC to start scanning. How do I do this please?

Danny — Wed, 30 Nov 2016 17:47:28 GMT

Hi, CCC70!

Thanks for posting on our forum! This community is designed for your fellow Canon owners to help each other out with any problems they may encounter. If this is a time-sensitive matter, our US-based technical support team is standing by ready to help 24/7 via email at http://Canon.us/SupportCF or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT). We also encourage you to check out our Knowledge Base at that same link for answers to common questions.

Thanks and have a great day!

Re: Pixma MX870 Will not scan.. Window says to set PC to start scanning. How do I do this please?

Michael — Fri, 02 Dec 2016 20:42:17 GMT

Hello.

Make sure that the MP Navigator program has been installed on your computer. Visit the following link to download the program if necessary:

MX870 series Drivers & Downloads

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