MG 6220 won't scan wireless

maryemonahan — Sat, 29 Oct 2016 02:36:58 GMT

MG6220 will print wirelessly but the scanner won't work. I get the following error message:

Cannot scan for these reasons:

-Scanner is turned off.

-USB cable is disconnected

Please check and try again

Scanner driver will be closed.

Code:5,156,61

Windows 10. Uninstalled & reinstalled MP Navigator Ex to no avail. Opened preferences to change Product Name but only one is listed. Will scan using windows utility but that is very limited & won't create PDF files. How can I get it to work properly?

Re: MG 6220 won't scan wireless

Michael — Sun, 30 Oct 2016 14:39:00 GMT

Hello.

Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

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topic Re: MG 6220 won't scan wireless in Desktop Inkjet Printers

MG 6220 won't scan wireless

Re: MG 6220 won't scan wireless