topic Re: My scanner is not working ... it says set the PC to start scanning in Desktop Inkjet Printers

My scanner is not working ... it says set the PC to start scanning

wtweed — Mon, 24 Oct 2016 19:38:07 GMT

Set the PC to start scanning

Re: My scanner is not working ... it says set the PC to start scanning

Danny — Mon, 24 Oct 2016 19:46:59 GMT

Hi, wtweed!

So that the Community can help you better, we will need to know exactly which Canon printer or scanner model you're using. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by ready to help 24/7 via email at http://Canon.us/SupportCF or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT). We also encourage you to check out our Knowledge Base at that same link for answers to common questions.

Thanks and have a great day!

Re: My scanner is not working ... it says set the PC to start scanning

wtweed — Mon, 24 Oct 2016 20:04:47 GMT

I'm sorry ... MG 5520

Re: My scanner is not working ... it says set the PC to start scanning

Ramona — Wed, 26 Oct 2016 12:24:02 GMT

Hi wtweed,

You will need to have the Canon IJ Network Scanner Selector EX program running on your computer in order to scan from the operation panel of the printer. To ensure it is running, please do the following, according to which operating system is on your computer:

Windows XP/Vista/7

From the START MENU on your computer, select ALL PROGRAMS, then CANON UTILITIES, then IJ NETWORK SCANNER SELECTOR EX (folder), then IJ NEWTORK SCANNER SELECTOR EX (program).

Windows 8

From the Windows Start screen, near the bottom of the window below the tiles you will see a down arrow. Please click on the arrow, then look for the Canon Utilities section and click on the icon for the IJ Network Scanner Selector EX. If the IJ Network Scanner Selector EX is not displayed on the Start screen, select the Search charm, then search for "IJ Network Scanner Selector EX".

Windows 10

From the WINDOWS menu on your computer, select ALL APPS, then CANON UTILITIES, then IJ NETWORK SCANNER SELECTOR EX.

Mac

From the GO menu of Finder, select APPLICATIONS, then double-click the CANON UTILITIES folder, IJ NETWORK SCANNER SELECTOR EX folder, then CANON IJ NETWORK SCANNER SELECTOR EX icon.

Once the program is running, please attempt to scan again. If you still experience difficulty, we ask that you please call 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays) for further assistance. A Canon technical support representative will be happy to help. There is no charge for this call.