topic Re: MG3202 installed on my macbookand connected to wifi, will print test page but nothing else will in Desktop Inkjet Printers

MG3202 installed on my macbookand connected to wifi, will print test page but nothing else will prin

wendysuehouse — Sun, 23 Oct 2016 14:23:10 GMT

I would appreciate any suggestions on getting my new printer to work. I use a macbook and installed the MG 3202 and connected it to wifi from my computer I can print a test page but when I try to print anything else it show to be printing but it never prints.

Re: MG3202 installed on my macbookand connected to wifi, will print test page but nothing else will

Danny — Tue, 25 Oct 2016 12:07:53 GMT

Hi, wendysuehouse!

So that the Community can help you better, we will need to know exactly which version of Mac OS X is running on your Macbook. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by ready to help 24/7 via email at http://Canon.us/SupportCF or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT). We also encourage you to check out our Knowledge Base at that same link for answers to common questions.

Thanks and have a great day!

Re: MG3202 installed on my macbookand connected to wifi, will print test page but nothing else will

wendysuehouse — Tue, 25 Oct 2016 12:15:58 GMT

I just looked and it is Yosemite version.

Re: MG3202 installed on my macbookand connected to wifi, will print test page but nothing else will

Patrick — Tue, 25 Oct 2016 14:06:13 GMT

Hi wendysuehouse,

With paper loaded, on your printer, please press the Maintenance button until "n" appears and then press the Black button.

On the page that prints, please take note of the IP address.

On your computer, please open a web browser and type the in IP address of your printer.

Are you able to access the Remote UI or do you receive an error?

If you continue to have difficulties, please contact our support group using the following link:

https://www.usa.canon.com/internet/portal/us/home/contactus