topic Re: Pixma 3120 scanner suddenly not working properly in Desktop Inkjet Printers

Pixma 3120 scanner suddenly not working properly

Voila — Thu, 20 Oct 2016 16:18:56 GMT

I have a Macbook Pro and just downloaded the new El Capitan. I couldn't get my wireless 3120 to print for a long time. I downloaded the driver again, reset the wireless a dozen times, and fiddled around with it for days and finally got it to print! I don't know what worked?

But when I go to use the scanner, it now asks me to select print area (didn't before) and the scan comes out about 1/8th the size of the document and very fuzzy, tho' it's set to pdf. Any suggestions? I didn't have to download any additional applications before to get it to work.

Re: Pixma 3120 scanner suddenly not working properly

Michael — Sat, 22 Oct 2016 19:48:33 GMT

Hello.

Check to make sure that the MP Navigator program is being used to scan. This program is available for download on our website.

If you continue to have difficulties, troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

Re: Pixma 3120 scanner suddenly not working properly

Voila — Sun, 30 Oct 2016 05:12:29 GMT

mp navigator, on the canon printer website? Not finding it

Re: Pixma 3120 scanner suddenly not working properly

Michael — Sun, 30 Oct 2016 16:26:36 GMT

Hello.

Visit the following link to access the downloads:

MG3120 series Drivers & Downloads

If additional assistance is needed, find more help at Contact Us.