topic Re: I keep getting a printing error message. in Desktop Inkjet Printers

I keep getting a printing error message.

Abbey48 — Thu, 20 Oct 2016 12:17:14 GMT

I installed Norton Utilities and keep getting printing error messages. Cannot print off of computer anymore. I deleted the original printer and reinstalled. Now I see I should have uninstalled it, but didn't know how. Should I go ahead and do that? I had Norton uninstall their stuff, been on the phone with Comcast for hours, and Canon for hours, can't figure it out. Comcast says it must be online or how could you be getting the error messages on the computer? Canon says it's a problem with the WIFI. I'm at a loss. I've had the technicians at Canon, Comcast twice, and Norton on the phone for hours and still won't print when directed by computer.

I have Windows 10, a Canon Pixma MX490 on a WIFI connection.

Re: I keep getting a printing error message.

John_B — Wed, 19 Oct 2016 23:41:28 GMT

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using, which printer product you have and if you are connected via USB or WI-FI. That way, the community will be able to assist you with suggestions appropriate for your product.

Any other details you'd like to give will only help the Community better understand your issue!

Thanks!

Re: I keep getting a printing error message.

Abbey48 — Thu, 20 Oct 2016 12:18:56 GMT

Thanks for the advice!

I have a Canon Pixma MX490, Windows 10 and a WIFI connection.

Re: I keep getting a printing error message.

Michael — Fri, 21 Oct 2016 18:48:43 GMT

Hello.

Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

Re: I keep getting a printing error message.

Abbey48 — Thu, 27 Oct 2016 19:26:47 GMT

Do you have a chat feature. I am very hard of hearing and sometimes it's difficult over the phone to follow the directions, expecially if there are a lot of numbers etc.

Re: I keep getting a printing error message.

Abbey48 — Thu, 27 Oct 2016 19:27:55 GMT

@Michael wrote:
Hello.

Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

Do you have a chat feature. I am very hard of hearing and sometimes it's difficult over the phone to follow the directions, expecially if there are a lot of numbers etc.

Re: I keep getting a printing error message.

John_B — Thu, 27 Oct 2016 19:31:02 GMT

While we do not have chat for tech support, you can find the contact for email support at the same link. We hope this helps!