https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/Canon-Pixma-MG5420/m-p/189032#M44795 Printing double text Mon, 17 Oct 2016 23:32:06 GMT sabyr85 2016-10-17T23:32:06Z https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/Canon-Pixma-MG5420/m-p/189032#M44795 Printing double text Mon, 17 Oct 2016 23:32:06 GMT https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/Canon-Pixma-MG5420/m-p/189032#M44795 sabyr85 2016-10-17T23:32:06Z https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/Canon-Pixma-MG5420/m-p/189170#M44796 <P>Hi sabyr85,</P><P>&nbsp;</P><P>To try and resolve the double printing issue being experienced, please perform a print head alignment on the unit by following the steps located <A href="https://support.usa.canon.com/infocenter/index?page=content&amp;id=ART141037" target="_blank">here</A>. &nbsp;If double printing continues, please try cleaning the encoder film of the printer following the steps shown <A href="https://support.usa.canon.com/infocenter/index?page=content&amp;id=ART141266" target="_blank">here</A>.&nbsp; If you still experience difficulty, we ask that you please call 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays) for further assistance. &nbsp;A Canon technical support representative will be happy to help. &nbsp;There is no charge for this call.</P> Wed, 19 Oct 2016 12:26:21 GMT https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/Canon-Pixma-MG5420/m-p/189170#M44796 Ramona 2016-10-19T12:26:21Z