topic Re: Canon MG5420 Support code 1403 in Desktop Inkjet Printers

Canon MG5420 Support code 1403

Lyle — Wed, 28 Sep 2016 02:40:56 GMT

How do I fix Canon MG5420

"Support Code 1403 print head is incorrect.

Install the correct print head"

I have been using this printer for 2 years with no problems, then all of a sudden I get "Support Code 1403"

I took out the print head cleaned it and reinstalled, still have the same problem.

Any suggestions?

Re: Canon MG5420 Support code 1403

mrfusion — Tue, 08 Nov 2016 18:27:52 GMT

Having the same problem. I've double checked that the cartriges I'm replacing are exactly the same.

Re: Canon MG5420 Support code 1403

Salva — Sat, 21 Jan 2017 14:14:45 GMT

Hi, I have the same problem but my printer is mg5450

Re: Canon MG5420 Support code 1403

Salva — Sat, 21 Jan 2017 14:17:20 GMT

I think it's a problem either from design or programmed absolescence because there are many models that have it

Re: Canon MG5420 Support code 1403

PIE0301 — Wed, 16 Jan 2019 17:28:28 GMT

I just received this error too. I have a MG5522. Based on everything I've read, I guess I shouldn't buy another Canon printer, even though I just bought a set of printer cartridges for $50+. My printer was over 2 years old...

Re: Canon MG5420 Support code 1403

ArthurJ — Wed, 16 Jan 2019 21:07:40 GMT

Hi PIE0301,

The 1403 error is an indication that your PIXMA MG5522 does not detect the printhead or that the printhead is faulty. Please follow these steps to try to resolve this issue:

1. Confirm that the printer is powered on.

2. Pull open the paper output tray.

3. Lift the scanning unit (printer cover) completely. The print head will move to the replacement position.

4. Open the inner cover.

5. Remove the ink tanks by pressing the tab of each tank.

6. Raise the print head lock lever.

7. Tilt the print head slightly towards the front of the machine and lift out gently.

8. Place the print head in the print head holder and lower the print head lock lever carefully until you hear a click.

9. Insert ink tanks into the print head.

10. Press the mark <PUSH> on the ink tank firmly until you hear a click.

11. Ensure that all the ink tanks are installed properly and the ink tank lamps light red.

12. Close the inner cover and the scanning unit/printer cover.

If the error persists, your PIXMA MG5522 would require service. You are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

To help you get up and running quickly, we also offer free ground shipping (if the order is completed by 12:30PM ET). If you would like to take part in this option, please call our Sales Department at (866) 443-8002 seven days a week, 8am to Midnight. Let them know you have been working with email technical support and the Canon Upgrade Program was offered.

Re: Canon MG5420 Support code 1403

MikeP — Tue, 04 Jun 2019 21:03:06 GMT

I am getting error code 1405 on my MG5420.

It is not clear to me how I remove the printer head - no obvious latch or tab and I have not been able to locate any diagrams showing this.

Re: Canon MG5420 Support code 1403

ArthurJ — Mon, 08 Jul 2019 19:44:10 GMT

Hi MikeP,

Please click HERE for an article that will cover how to remove the print head from your MG5420.

Re: Canon MG5420 Support code 1403

MikeP — Tue, 25 Jun 2019 21:23:32 GMT

Sorry, but 21 day response does not work. Bought the latest HP

Re: Canon MG5420 Support code 1403

ScottNJ — Wed, 01 Jul 2020 02:36:21 GMT

Same here. Was working great, the error code 1403. Toner was low, so I spent $90 on new ink set.

I have resteated the printhead 5 times, and I even cleaned it. Come on, a little help!

Re: Canon MG5420 Support code 1403

bobirvan — Wed, 21 Oct 2020 20:46:58 GMT

DId anybody tell you how to fix this probelm. I simply moved my printer from livngroom to office and now I have the same problem! Not sure what to do at this point. Maybe I'll get an HP.

Re: Canon MG5420 Support code 1403

bobirvan — Wed, 21 Oct 2020 20:52:41 GMT

I tried this but it didn't work for my MG5420. I also just replaced the small black ink cartridge. Still doesn't work after going through all the steps again. So frustrating!

Re: Canon MG5420 Support code 1403

geomark — Wed, 20 Jan 2021 04:25:00 GMT

Solved by redownloading the Canon printer drivers, install them on your computer ('run the .exe. file' and the installation wizard that pops up) with printer disconnected. It is the same thing you do to get any new printer driver on your PC. That replaced the other drivers for this printer. Were they out of date or corrupted? Do not know, or how or why.

Reconnect the printer and turn it back on, let computer "find printer" and "process" for 10 minutes or so.

Most was automatic.

I just took a wild guess after trying to clean print heads, reinstall print heads, install new printer cartridges, and do various "hard resets" to the printer (look on youtube for many how to dos on that topic).

None of that worked and I was about to trash a perfectly GOOD printer scanner due to lack of any help or other ideas .. so I just tried the reload drivers thing as a last ditch effort.

Try it, and you might 'save' your machine. Zero cost! Takes 20 minutes start to finish and most of the time you are just watching the machine.