topic PIXMA MX922 Not Working After Lightning Strike in Desktop Inkjet Printers

PIXMA MX922 Not Working After Lightning Strike

1cruzin — Sat, 24 Jun 2023 12:52:10 GMT

I recently experienced a lightning strike near my home. I lost my wide screen TV and a few other items. I cannot print, scan or send/receive facsimile messages. Where can I acquire a technical manual for the MX922 printer. I am a retired Navy technician and may be able to fix this thing assuming that I can order a board to replace....etc...

Re: Lightning

Ramona — Thu, 29 Sep 2016 12:38:10 GMT

Hi 1cruzin,

If the printer will no longer power on or is experiencing an error due to the lightning strike, we ask that you please call 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays) for further assistance. A Canon technical support representative will be happy to help. There is no charge for this call.

Re: Lightning

1cruzin — Thu, 29 Sep 2016 13:55:30 GMT

Thanks Ramona.....the printer will make copies, with no problem. I will do as you suggested. Thanks

Re: Lightning

1cruzin — Thu, 29 Sep 2016 20:41:13 GMT

Hello again Ramona...I called the technical support group and spoke with "Paul" for about an hour. We finally determined that the problem was created because my network router passcode identifyer was changed when Centurylink came out to replace their router due to lightning. So, I do not need to buy a new printer after all. Paul the technician was very patient and knowledgeable. I really appreciate their help. I would suggest to any Canon user that if you run into a problem give them a call.