Poor Scanning Quality

jadmiral — Thu, 15 Sep 2016 03:03:59 GMT

After 2.5 hours on phone with Canon,we still cannot figure out why the "scan to e-mail" is poor quality versus scan to computer.

We have tried everything:

re-install

change settings

added My Garden software (the worst)

I scan and e-mail Invoices daily. The only way to get readable scans is to scan to a folder then go to that folder and send to e-mail.

If you set up 'Scan to e-mail" in settings, (we did this under custom scan) the scanned image is only 47 KB, were as, the image size in documents is 700+

Canon decided there was something in my computer that was messing things up. Really?

I did not have this problem with MP Navigator, but what do I know?

Can anyone tell me why an e-mail scan is less quality??

John'

Re: Poor Scanning Quality

jadmiral — Thu, 15 Sep 2016 03:06:01 GMT

Sorry,
Windows 7 professional
MG6821 purchased 2 weeks ago

topic Re: Poor Scanning Quality in Desktop Inkjet Printers

Poor Scanning Quality

Re: Poor Scanning Quality