MG6120 text prints every other line - nozzle check PGBK missing bottom half

poloace — Fri, 09 Sep 2016 21:41:15 GMT

MG6120 prints photos fine....any text based document is missing lines of text....printer is 2+ yrs old running Windows 7...Help Plz....

Re: MG6120 text prints every other line - nozzle check PGBK missing bottom half

Patrick — Mon, 12 Sep 2016 16:28:33 GMT

Hi poloace,

Please makre sure that all of the ink tanks in your PIXMA MG6120 have ink.

After making sure that they do, please perform a few printhead cleanings. To perform cleanings, please follow these steps:

1. Press the <HOME> button on your PIXMA MG6120.

2. Select Maintenance and press <OK>.

3. Press <OK> on Cleaning.

4. Press <OK> on Yes.

5. Press <OK> on Yes.

After a few cleanings, please print another Nozzle Check.

If the Nozzle Check still prints incorrectly, please contact live technical support . There is NO charge for this call. Real time feedback of a live technical support call would be very beneficial in this case.

Please dial 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays). A Canon technical support representative will be able to resolve this issue faster.

topic MG6120 text prints every other line - nozzle check PGBK missing bottom half in Desktop Inkjet Printers

MG6120 text prints every other line - nozzle check PGBK missing bottom half

Re: MG6120 text prints every other line - nozzle check PGBK missing bottom half