topic Re: failed to acquire information on the driver and software. check the network connection and try a in Desktop Inkjet Printers

Unable to Install PIXMA MG2520 Driver

aldeutsch — Fri, 14 Oct 2022 12:34:56 GMT

Windows 8.

I have downloaded MG2520 drivers file win-mg2500-1_1-ucd.

When I atttempt to run the application win-mg2500-1_1-ucd, i get Infromation Acquisition Error message "failed to acquire information on the driver and software. check the network connection and try again".

What should I do?

Thanks.

Re: failed to acquire information on the driver and software. check the network connection and try a

aldeutsch — Mon, 05 Sep 2016 11:37:04 GMT

Found my answer thanks to compugse ‎09-08-2015 09:51 AM
"Turns out it was a permissinons issue. Had to log user out and login as local admin to run the install."

Re: failed to acquire information on the driver and software. check the network connection and try a

renhoek — Mon, 13 Nov 2017 18:35:08 GMT

Thank you for answering your own question! It was actually helpful. I was having the same error message, even though I ran the install from a regular account on my Win 10 machine, and I selected "Run as administrator", it still didn't work. I had to sign off and sign on as the administrator for it to work. BTW I searched google for "failed to acquire information on the driver and the software" and it brought me here. I was also trying to install the software for the same MG2520 printer.

Re: failed to acquire information on the driver and software. check the network connection and try a

aldeutsch — Mon, 13 Nov 2017 21:59:25 GMT

hello and you're welcome.

Re: failed to acquire information on the driver and software. check the network connection and try a

emerson_clarke — Sun, 10 Mar 2019 02:02:30 GMT

FIXED:

This error is most likely caused by the Background Intelligent Transfer service being stopped (and or disabled).

The reason other users have reported that it works when logging in on a different user account (like local administrator) is just that the service probably was not disabled on that account.

Start services.msc and go to the properties of the BITS service, and re-enable or re-start it.

The installer will then be able to connect to the internet.

Cannon, you should really write installers that don`t depend on Operating System services/components. This is an entirely unecessary requirement that just makes your software unreliable.

Re: failed to acquire information on the driver and software. check the network connection and try a

aldeutsch — Mon, 11 Mar 2019 14:15:01 GMT

hi and thanks.

it's interesting that Canon and other companies do not provide troubleshooting help and so one needs to wait 1 1/2 years to an answer to a problem.

Re: failed to acquire information on the driver and software. check the network connection and try a

aldeutsch — Mon, 11 Mar 2019 14:16:04 GMT

oops, 2 1/2 years.

Re: failed to acquire information on the driver and software. check the network connection and try a

Stephen — Mon, 11 Mar 2019 14:35:01 GMT

Hello!

Welcome to the Canon Forums!

The Forums aren't intended for immediate assistance. If your question is of an urgent nature, please call our US-based support team at 1-800-OK-CANON (800-652-2666) during normal business hours, or visit our support site for self-help options HERE.

If you're outside of the USA, please click HERE to find your support options.

Re: failed to acquire information on the driver and software. check the network connection and try a

tAZZ12345 — Sat, 30 Mar 2019 00:00:26 GMT

I don't know what to do with my computer is not working

Re: failed to acquire information on the driver and software. check the network connection and try a

aldeutsch — Sat, 30 Mar 2019 14:26:11 GMT

>I don't know what to do with my computer is not working<

i don't understand what you are saying.

can you please clarify.

Re: failed to acquire information on the driver and software. check the network connection and try a

Dracula — Fri, 25 Oct 2019 10:37:39 GMT

Thanks for that emerson_clarke I was actually logged on as a local admin and ran as administrator had the same issue

ended up STOPPING the BITS service to get it working

cheers

Re: failed to acquire information on the driver and software. check the network connection and try a

tanyaabel — Wed, 13 Nov 2019 18:04:01 GMT

Hello, I have a Mac and I have tried all of the above. I have internet access, I have downloaded the software (no CD capability) I have updated my computer, I have deleted and reinstalled all my printers. It doesnt seem like there is any security software stopping it, ihave gotten no messages. I have re booted.

This seems to be such a common problem but zero in the way of troubleshooting... Please help!

Tanya

Re: failed to acquire information on the driver and software. check the network connection and try a

Porcha — Wed, 13 Nov 2019 18:07:51 GMT

Hi,

We appreciate your participation, however, for the community to best assist you can you provide us with the following information:

Operating System of the computer.
How is your printer connected?
The model name of your printer.

If you are in the USA and need immediate assistance please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to help! If you live outside the United States, to go: https://global.canon and select your country or region for your support needs.

Re: failed to acquire information on the driver and software. check the network connection and try a

tanyaabel — Wed, 13 Nov 2019 18:11:06 GMT

MAC - OS Cataline -just updated but error message was before this with .14 system

Printer is just plugged in with wireless blue tooth capacity but not connecting ( there is a usb cord but to far away)

Printer is in the same room as computer with router within 10 feet

I have Canon PIXMA ix6820

Re: failed to acquire information on the driver and software. check the network connection and try a

Michael — Tue, 19 Nov 2019 20:49:29 GMT

tanyaabel,

Make sure that the printer has been connected to your Wi-Fi network. Visit the following link for guides on making the connection:

iX6820 Wireless Help

Next, download and install the latest CUPS printer driver from our website.

iX6820 Drivers & Downloads

This didn't answer your question or issue? Find more help at Contact Us.

Re: failed to acquire information on the driver and software. check the network connection and try a

AnnoyedAF — Mon, 20 Jun 2022 22:52:50 GMT

I'm having the same issue but I haven't been able to set up my printer correctly because I keep getting ridiculous errors. One said something about my online connection and now I'm offline but seem to be set up when I never entered my network password anywhere to be set up. Instead of using these useless forums, I think I'll just take this back to the store and get something else.

Re: failed to acquire information on the driver and software. check the network connection and try a

navinbabaji — Thu, 13 Oct 2022 00:45:53 GMT

I recently bought Canon GM 2070 from Flipkart. Had same issues for a week. Tried restart, firewall disable & adding apps in exemption list, tried services.msc and all other tricks. Tried latest drivers from March 2022 & even from October 2021. But today I disconnected all printer based cables & started plugging them again & then tried October 2021 based software & drivers were successfully installed!