topic printing wrong color - MG7520 in Desktop Inkjet Printers

printing wrong color - MG7520

KZFox — Sat, 03 Sep 2016 21:39:38 GMT

The color is off when printing. Primarily blues and yellows. Printer is not indicating any ink cartriges need to be changed. Any ideas? Happening on photo paper and plain paper.

Re: printing wrong color - MG7520

Jason — Sat, 03 Sep 2016 21:49:02 GMT

Hi, KZFox!

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using and the software you are using to print.

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bitly.com/CanonEmail or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

Re: printing wrong color - MG7520

KZFox — Sat, 03 Sep 2016 21:59:44 GMT

Mac OS X Yosemite version 10.10.5

Re: printing wrong color - MG7520

SamanthaW — Sat, 03 Sep 2016 22:04:09 GMT

Hi, KZFox!

Thanks for your operating system!

To have a better understanding of your issue, please let everyone know what software you are using to print.

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bitly.com/CanonEmailor by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

Re: printing wrong color - MG7520

KZFox — Sat, 03 Sep 2016 22:19:20 GMT

I dont know. The canon printer links wirelessly to the computer. So it's canon's software i think that downloaded

Re: printing wrong color - MG7520

Michael — Tue, 06 Sep 2016 15:12:53 GMT

Hello.

Try performing a cleaning from the Maintenance menu on the printer to see if this will help with the color output.

If the issue persists, troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.