topic Re: My PIXMA MG2520 will not turn on in Desktop Inkjet Printers

My PIXMA MG2520 will not turn on

Schweety — Tue, 30 Aug 2016 12:22:32 GMT

My printer was rest by my daughter because it was not printing, however after reset it turned off and we can't get it to turn back on. I have checked all the connections, outlets, and cords to make sure that they are connected and in working order. When we plug in the USB to the laptop it does not recognize the printer and I don't see it in our Device Manager. Is there a way to fix this? We are running Windows 7 on the laptop. Thank you for any help!

Re: My PIXMA MG2520 will not turn on

Michael — Fri, 02 Sep 2016 17:11:25 GMT

Hello.

To try and resolve this issue, please unplug the power from the unit for about 25-30 minutes. Once this time frame has passed, plug the unit in directly to a wall outlet to see if the printer will power on.

If the issue persists, troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

Re: My PIXMA MG2520 will not turn on

Schweety — Wed, 07 Sep 2016 15:22:39 GMT

That worked to get it turned back on, but it still came up with an error message regarding the ink tank - error message 5B00. It didn't solve that and I couldn't find anything to help. So we bought a new printer. Thank you for taking the time to help me out!