topic Re: Pixma MG 5250 in Desktop Inkjet Printers

Pixma MG 5250

nannapat — Wed, 17 Aug 2016 08:37:44 GMT

Hi. My faithful MG5250 has suddenly started printing wrong colours. Pinks and reds are coming out peach, what should be blue is green etc. I have completed the deep cleaning process but no improvement. Can anyone suggest something I could try next please?

Re: Pixma MG 5250

jrhoffman75 — Wed, 17 Aug 2016 11:15:19 GMT

Did you run a nozzle check? Does it look OK?

Re: Pixma MG 5250

nannapat — Wed, 17 Aug 2016 14:57:38 GMT

Hi John. Yes, I ran a nozzle check and it looked fine. I then did the cleaning process and I've also checked that all the orange tape has been removed on the cartridges. My OH has said he will clean the printhead tonight, something we've never done before but I've seen videos on youtube as to how to go about it.

Re: Pixma MG 5250

jrhoffman75 — Wed, 17 Aug 2016 15:01:09 GMT

Hi nannapat.

If nozzle check looks OK I wouldn't mess with head cleaning until other options are ruled out.

Does it it do it with all software? I assume you are printing photos?

Re: Pixma MG 5250

nannapat — Wed, 17 Aug 2016 15:19:49 GMT

Hi. I was actually trying to print a PDF file that I have used before for my card making. I have now tried printing a photo and an image from a CD and the colours are way out. The CD image was a purple/mauve colour and it's come out pink.

Re: Pixma MG 5250

jrhoffman75 — Wed, 17 Aug 2016 15:21:35 GMT

Have you made any changes to your computer?

Re: Pixma MG 5250

nannapat — Wed, 17 Aug 2016 15:39:07 GMT

Hello again. No, nothing has changed on my PC and I did check that the printer driver is the latest version. I'm going out for a while now so won't be able to respond to you before about 8pm (UK time). Didn't want you to think I was ignoring you!

Re: Pixma MG 5250

jrhoffman75 — Wed, 17 Aug 2016 16:22:40 GMT

I'm at a loss. If the nozzle check is good it should mean nozzles are clear and driver is functioning.

If its happening with different software propgrams then it seems it would be a printer problem.

I know from other postings that Canon would not recommend cleaning the head other tha by running a head cleaning, but since you did that and still have the rpoblem, and it sure seems like you eliminated all other potential causes, there is nothing to lose by trying to clran head.

But before you do try powering down printer, removing power from it, and wait an hour or so. Repower and see what happens.

Re: Pixma MG 5250

nannapat — Wed, 17 Aug 2016 20:52:47 GMT

Thank you!! Such a simple remedy, switch off, wait, switch on. I wish I'd thought of doing that yesterday. Thank you for your help, it really is appreciated.

Re: Pixma MG 5250

jrhoffman75 — Wed, 17 Aug 2016 20:58:18 GMT

Glad I could help.

Re: Pixma MG 5250

4Phoenix — Tue, 20 Sep 2016 13:39:43 GMT

best answer, my problem is fixed now.. thank you

4Phoenix

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