https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/my-mp920-does-not-recognize-M-color-cartridge-Tried-2-different/m-p/182265#M44015 Mon, 15 Aug 2016 12:05:27 GMT jackl 2016-08-15T12:05:27Z https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/my-mp920-does-not-recognize-M-color-cartridge-Tried-2-different/m-p/182265#M44015 Mon, 15 Aug 2016 12:05:27 GMT https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/my-mp920-does-not-recognize-M-color-cartridge-Tried-2-different/m-p/182265#M44015 jackl 2016-08-15T12:05:27Z https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/my-mp920-does-not-recognize-M-color-cartridge-Tried-2-different/m-p/182399#M44016 <P>Hi, jackl!<BR /><BR />So that the Community can help you better, we will need to know exactly which Canon printer model you're using. &nbsp;To date, Canon USA has not made or marketed a PIXMA printer with a model number in the "MP920" range. &nbsp;Our closest match is the PIXMA MX922. &nbsp;Please double-check the model number printed on the front or top of your unit so that we can get a clearer picture of what you're using.<BR /><BR />If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at <A href="http://bit.ly/ContactCanon" target="_blank">http://bit.ly/ContactCanon</A> or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).<BR /><BR />Thanks and have a great day!</P> Tue, 16 Aug 2016 12:35:31 GMT https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/my-mp920-does-not-recognize-M-color-cartridge-Tried-2-different/m-p/182399#M44016 Danny 2016-08-16T12:35:31Z