having trouble connecting printer to imac - printer is connected to router but cannot be 'found'

haywardr — Fri, 19 Aug 2016 07:32:49 GMT

Have recently bought canon printer mx475 (2 days ago) and have had trouble printing from day 1. Printer is connected to router (after having to input passcode manually) and connectivity is 83%. I have had to delete printer off imac and try to reinstall it to try and sort out the connectivity problem I was having before I entered passcode manually, however now my imac cannot find the printer! help!

Re: having trouble connecting printer to imac - printer is connected to router but cannot be 'found'

Jenine — Fri, 19 Aug 2016 14:29:43 GMT

Hi Haywardr!

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what operating system ( Mac OS 10.X) you are using. That way, the community will be able to assist you with suggestions appropriate for your product.

Any other details you'd like to give will only help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/Canon-Support or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

topic having trouble connecting printer to imac - printer is connected to router but cannot be 'found' in Desktop Inkjet Printers

having trouble connecting printer to imac - printer is connected to router but cannot be 'found'

Re: having trouble connecting printer to imac - printer is connected to router but cannot be 'found'