topic MX870 not printing in color in Desktop Inkjet Printers

MX870 not printing in color

roadster — Wed, 10 Aug 2016 04:07:35 GMT

For color printing I get black and some yellow, but no other colors. No indication that any cartridges are running low. Prints fine in black. Nozzle check prints black and grey, but empty space where the colors should be, even after multiple nozzle cleanings.

MX870 not printing in color

roadster — Wed, 10 Aug 2016 13:37:50 GMT

Prints fine in black and white, but color printing only outputs black and some yellow. Nozzle tests only print out black, gray, and light yellow; what should be the color tracks are only blank space, even after repeated cleaning cycles. No indication of low ink levels. Not sure what's going on here; I suppose the other cartridge nozzles could be clogged, but it seems kind of odd that this should happen all at once.

Re: MX870 not printing in color

Danny — Wed, 10 Aug 2016 13:47:41 GMT

Hi, roadster!

Thanks for posting on our forum! This community is designed for your fellow Canon owners to help each other out with any problems they may encounter. If this is a time-sensitive matter, contacting our US-based technical support team is the most efficient way to get these issues straightened out. They're standing by, ready to help 24/7 via Email at http://bit.ly/ContactCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

Re: MX870 not printing in color

Michael — Sat, 13 Aug 2016 15:05:39 GMT

Hello.

Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.