https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/My-1-5-year-old-Mx472-developed-a-black-line-down-the-middle-of/m-p/181954#M43918 <P>Hello.</P><P>&nbsp;</P><P>The lines&nbsp;that you are experiencing is a result of the scan glass being dirty or scratched.&nbsp; The scan glass that the printer uses when scanning from the ADF is located to the left of the larger glass area (platen) when you open the cover.&nbsp; It is the smaller glass strip on the left hand side of the unit.&nbsp;</P><P>&nbsp;</P><P>Spray some glass cleaner on a paper towel and then clean the smaller glass area.&nbsp; Once cleaned, try scanning from the ADF again.</P><P>&nbsp;</P><P>If the issue persists, find more help at <A href="https://www.usa.canon.com/internet/portal/us/home/support/contact-support/" target="_blank">Contact Us</A>.</P><P>&nbsp;</P><P>&nbsp;</P> Thu, 11 Aug 2016 15:10:41 GMT Michael 2016-08-11T15:10:41Z https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/My-1-5-year-old-Mx472-developed-a-black-line-down-the-middle-of/m-p/181726#M43917 <P>I was scanning some old documents into my machine and I found that when I use the feeder, the scan has a black line down the middle. If I put the document onto the glass directly, there is no black line. How does one get rid of this black line?</P> Tue, 09 Aug 2016 13:15:35 GMT https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/My-1-5-year-old-Mx472-developed-a-black-line-down-the-middle-of/m-p/181726#M43917 AMS 2016-08-09T13:15:35Z https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/My-1-5-year-old-Mx472-developed-a-black-line-down-the-middle-of/m-p/181954#M43918 <P>Hello.</P><P>&nbsp;</P><P>The lines&nbsp;that you are experiencing is a result of the scan glass being dirty or scratched.&nbsp; The scan glass that the printer uses when scanning from the ADF is located to the left of the larger glass area (platen) when you open the cover.&nbsp; It is the smaller glass strip on the left hand side of the unit.&nbsp;</P><P>&nbsp;</P><P>Spray some glass cleaner on a paper towel and then clean the smaller glass area.&nbsp; Once cleaned, try scanning from the ADF again.</P><P>&nbsp;</P><P>If the issue persists, find more help at <A href="https://www.usa.canon.com/internet/portal/us/home/support/contact-support/" target="_blank">Contact Us</A>.</P><P>&nbsp;</P><P>&nbsp;</P> Thu, 11 Aug 2016 15:10:41 GMT https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/My-1-5-year-old-Mx472-developed-a-black-line-down-the-middle-of/m-p/181954#M43918 Michael 2016-08-11T15:10:41Z