topic Re: documents stuck in print queue - HERE IS THE ANSWER FOR iMacs in Desktop Inkjet Printers

documents stuck in print queue

rosario — Fri, 05 Aug 2016 20:53:32 GMT

Re: documents stuck in print queue

John_B — Fri, 05 Aug 2016 21:04:19 GMT

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what product you own, which operating system (Windows Vista/7/8 or Mac OS 10.X) you are using and if you are connected via USB or WI-FI. That way, the community will be able to assist you with suggestions appropriate for your product.

Any other details you'd like to give will only help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/CanonEmail or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

Re: documents stuck in print queue

rosario — Fri, 05 Aug 2016 22:07:57 GMT

The problem is on both of our computers, which are using the Canon Pixma MG6400 printer. One computer is using Windows 10 and the other is on Windows 7. Both printers are connected to the printer via Wi-Fi. I have upgraded the printer driver on the Windows 7 computer, but didn't make any difference to the problem. I realise the printer cannot be diagnosed on the current setup (Wi-Fi) and I have been contemplating buying a USB cord to make a diagnosis. Please advise.

Re: documents stuck in print queue

jrhoffman75 — Sun, 07 Aug 2016 23:12:56 GMT

http://www.online-tech-tips.com/computer-tips/how-to-forcefully-clear-all-jobs-from-a-print-queue/

Re: documents stuck in print queue

rosario — Mon, 08 Aug 2016 01:59:21 GMT

Thanks for the link. I went through the given process, which is easy to follow. No documents were currently stuck in the print queue, however, as I am aware of how to free/delete any documents that are stuck there. Problem is how to stop documents getting stuck in the queue and enabling them to just be printed without hassle.

It looks like I will have to purchase a USB cable to ensure printer is okay as printer problem cannot be diagnosed via the Internet (if I do have a printer problem and not a setup problem).

Re: documents stuck in print queue

KGWaugh — Sun, 20 Jan 2019 19:12:42 GMT

I just bought a MF733Cdw and have it connected by WiFi. Print jobs go to the queue but do not print. The printer display shows a WiFi connection.

Dell PC, WIN 10

Have changed to ethernet connection, still does not work. I am REALLY getting disillusioned with Canon.

Re: documents stuck in print queue

georgedevore — Thu, 04 Apr 2019 01:41:30 GMT

Having same problem. Document only prints from queue after restarting iMac. Using Canon MF733Cdw with iMac OS X 10.11.6. Any suggestions??

Re: documents stuck in print queue - HERE IS THE ANSWER FOR iMacs

georgedevore — Thu, 04 Apr 2019 03:56:33 GMT

Check out this link -- the answer is not to load any vendor printer drivers! I reset the printer system (per the link), removed all printer drivers, reconnected the printer and powered it up, and selected the printer under SYSTEM>PREFERENCES>PRINTERS AND SCANNERS. Works great! (This presume you are keeping your Mac OS software versions current.)

https://support.apple.com/en-us/HT203343

Re: documents stuck in print queue

AndersonMakers — Mon, 29 Apr 2019 23:15:44 GMT

A picture is currently stuck in the queue, it says it's both deleting and printing. I pressed the stop button on the printer itself which might have been a bad descion. Any help? I'm trying to print stickers for myself and friends.

Re: documents stuck in print queue

fdgray — Sat, 08 Jun 2019 14:54:07 GMT

IBM ZBook, Windows 10. Never had any problem with my MX452 printer before.

Re: documents stuck in print queue

fdgray — Sat, 08 Jun 2019 14:55:36 GMT

It printed the top image of the document, but nothing else. I waited for about 20 minutes.

Re: documents stuck in print queue

kimliles — Sat, 11 Jul 2020 14:33:39 GMT

This worked beautifully, thank you.

Re: documents stuck in print queue

Daemien — Wed, 28 Oct 2020 21:55:41 GMT

This, I am having the same issue. The print job is sent to the queue, shows 'printing,' but it shows that it only partially sends to the printer. The job gets stuck in the queue. I don't want to delete it. I just want it to print so I can get my work done.
Thanks in advance.

Re: documents stuck in print queue

Daemien — Wed, 28 Oct 2020 21:57:55 GMT

Re: documents stuck in print queue

bobcat72737 — Mon, 09 Nov 2020 23:50:22 GMT

This is an old post so you may never see this but thank you for the clear, concise instructions!

Re: documents stuck in print queue

DianeHanPA — Sat, 17 Apr 2021 13:26:25 GMT

I have a Canon ix6820 printer using Windows 10 Pro. After I have successfully printed documents, those documents stay in the queue. I have to go in and delete them which hasn't been working either. It says it's deleting but they are all still there. Is there something I can do about this?

Re: documents stuck in print queue - HERE IS THE ANSWER FOR iMacs

georgedevore — Sat, 17 Apr 2021 13:57:37 GMT

With further experience Imfind documents still stuck in queue. To get them to print, I SLEEP the computer. Strange, but it works.