topic MX920 prints partial pages from Mac (El Capitan) in Desktop Inkjet Printers

MX920 prints partial pages from Mac (El Capitan)

kurmasz — Sat, 30 Jul 2016 13:55:57 GMT

When I try to print from my MacBook Pro (running 10.11.6), I only get partial pages. Specifically, the printer will "think" for a long time, print about 1/3 of a page, then eject the paper. Sometimes, it will try again, sometimes, it just gives up.

This happens regardless of the application.

The mac is connected wirelessly; however, printing works as expected from my wife's Windows machine, which is also connected wirelessly.

Any suggestions are appreciated.

Re: MX920 prints partial pages from Mac (El Capitan)

Patrick — Mon, 01 Aug 2016 18:26:20 GMT

Hi kurmsz,

It is recommended that you contact live technical support . There is NO charge for this call. Real time feedback of a live technical support call would be very beneficial in this case.

Please dial 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays). A Canon technical support representative will be able to resolve this issue faster.

Re: MX920 prints partial pages from Mac (El Capitan)

MarkJohnson — Wed, 18 Sep 2019 08:20:05 GMT

Yes, I constantly have this issue. It cost me a lot in wasted label paper, does anyone know the proper solution? The printer is connected via a Wifi connection. I get the same behavior whether in MacOS or in Windows (via bootcamp).

Re: MX920 prints partial pages from Mac (El Capitan)

MarkJohnson — Wed, 18 Sep 2019 09:28:49 GMT

I tried changing over to a wired LAN connection, and now it prints rock solid every time. Something about the older wireless a/b/g connection the printer uses, just doesn't provide the speed and latency required to print.

Re: MX920 prints partial pages from Mac (El Capitan)

kurmasz — Wed, 18 Sep 2019 11:34:30 GMT

Interestingly enough, we replaced this printer under warranty (for an unrelated issue) and haven't had a problem.

Our experience, plus reading about other similar issues makes me think that there is a problem with the design of the WiFi hardware/firmware in this machine.