topic Re: I have a selphy 910, using windows 10. in Desktop Inkjet Printers

I have a selphy 910, using windows 10.

Pudgleycat1 — Fri, 22 Jul 2016 16:55:39 GMT

When I try tp print a photo the printer says paper size is incorrect. I am using genuine Canon paper and ink. I also get a Paper Jam error at times when there is no jam. Anyone have any suggestions on how to fix this problem? Love the printer when it is working.

Re: I have a selphy 910, using windows 10.

Patrick — Sun, 24 Jul 2016 15:38:35 GMT

Hi Pudgleycat1,

It is recommended that you contact live technical support . There is NO charge for this call. Real time feedback of a live technical support call would be very beneficial in this case.

Please dial 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays). A Canon technical support representative will be able to resolve this issue faster.

Re: I have a selphy 910, using windows 10.

Pudgleycat1 — Sun, 24 Jul 2016 17:51:13 GMT

Thanks Patrick for the input. I have been in touch with Tech Support at Canon. They suggested I send it in for repairs. I thought maybe someone else has had the same problem and figured out a fix.