topic Re: Scanning to PC not working with Pixma 490 in Desktop Inkjet Printers

Scanning to PC not working with Pixma 490

jbethallen — Sat, 16 Jul 2016 21:45:53 GMT

I am unable to scan with my new printer. My old printer scanned just fine. I use wireless, no router. I can print from my PC but do not seem to be set up to scan. Help?

Re: Scanning to PC not working with Pixma 490

Jason — Sat, 16 Jul 2016 21:54:57 GMT

Hi, jbethallen!

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using.

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bitly.com/CanonEmail or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

Re: Scanning to PC not working with Pixma 490

jbethallen — Sat, 16 Jul 2016 21:56:30 GMT

I am using Windows 8.

Re: Scanning to PC not working with Pixma 490

Michael — Mon, 18 Jul 2016 14:51:05 GMT

Hello.

Do you have the MP490 or the MX490?

If faster assistance is needed, find more help at Contact Us.

Re: Scanning to PC not working with Pixma 490

jbethallen — Mon, 18 Jul 2016 19:41:27 GMT

I have the MX490

Re: Scanning to PC not working with Pixma 490

BillS — Mon, 18 Jul 2016 20:00:51 GMT

Hi jbethallen,

Scanning software is included with the printer driver, and scans can be initiated from the computer.

Press Windows+S to open a search screen.
Type "IJ Scan Utility" in the search box.
Open IJ Scan Utility.
Press "ScanGear"
Place your original.
Press "Preview."
If you are satisfied with the image, press "Scan" to complete the operation.

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