topic Re: MX920 printer in error state in Desktop Inkjet Printers

MX920 printer in error state

nichfinder77 — Fri, 15 Jul 2016 19:05:42 GMT

"printer in error state," is not discussed anywhere I could find. Does someone have a clue to

reverse this...?

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Re: MX920 printer in error state

Stephen — Fri, 15 Jul 2016 19:06:32 GMT

Hello nichfinder77!

Welcome to the Canon Forums! The Forums aren't intended for immediate assistance. If your question is of an urgent nature, please feel free to CONTACT US either by phone during business hours or email 24 hours a day!

Re: MX920 printer in error state

nichfinder77 — Mon, 18 Jul 2016 21:47:05 GMT

OK, so no one knows the solution to "printer in error state." for my MX922!?

Re: MX920 printer in error state

Ramona — Tue, 19 Jul 2016 12:37:31 GMT

Hi nichfinder 77,

To try and resolve the error, please turn off the printer, unplug the power cord and leave it out for at least 5 minutes, then plug it back in and turn it back on. If the error continues, so we can better assist you, please let us know what operating system you have on your computer (version of Windows or Mac OS X), as well as if the printer is connected wirelessly or via USB cable.

For more immedate assistance, please call 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays) and a Canon technical support representative will be happy to help. There is no charge for this call.

Re: MX920 printer in error state

inthepines — Sun, 19 Mar 2017 16:37:37 GMT

Did ALL of the above and it still isn't working ~ piece of garbage, not like my former Canon. Won't be a Canon in my future if no resolution for this!!! VERY disappointed in Canon.

Re: MX920 printer in error state

Vincine — Tue, 21 Mar 2017 02:30:03 GMT

“MX922 Printer in error state.” SOLVED! (at least for me.)

Had this problem for a few days. Tried to solve it myself. Rebooted laptop, re installed printer drivers, turned it on and off, rebooted router, etc. No luck.

Called Canon service. Technician led me through various procedures. We isolated problem to a router port issue, not the printer or the laptop. He emailed me information to help solve the issue with the router manufacturer and/or the internet service provider.

(By the way, you CAN print a ‘test page’ straight from the printer without a computer by going through the MX922’s own menu to its ‘Set Up’ screen. It has a pix of pliers, screwdrivers, etc. Then you must click down through to “Print LAN settings”. It is buried three or four screens deep in the ‘Set Up’ sub-menu.)

After all this, I opened a Bitcoin account and had to consult a credit card account to do it. My security program, Bitdefender, interceded with its own secure pages. I ran a scan after this transaction just to see if the security software had found anything on the laptop since the last time I checked. It didn’t, but informed me I had to update it. Which I did.

Then voila! Suddenly the MX922 started printing out the official Canon test page the tech and I tried to print out earlier. I tried printing out another document. It printed too!

The updated security software had found traces of a hotel’s WiFi that I had been using earlier in the week. I’m guessing the hotel’s WiFi had changed some things around and Bitdefender must’ve set things straight again.

So, it you get a “Printer in error state” message, it might be because an unsecured Wifi connection you may have used had switched your laptop's communication ports around.

Re: MX920 printer in error state

SeemaBharti — Mon, 04 Dec 2017 09:21:40 GMT

Are you facing Windows 10 printer problems like Printer in an error state or unable to print or connect?

If your Windows 10 compatible printer’s displaying “Printer in error state” there may be a problem with the printer itself.

So before doing any changes, make sure the printer is properly turned on, connected to your PC by the cable or Wi-Fi connection. Also, check it for the low paper or ink and be sure printer’s cover isn’t open and the paper isn’t jammed.

I have also faced this annoying error a month ago and thankfully making few changes in the Port Settings through Device Manager helped me in this situation. Here's how to fix Printer in Error State:

First of all, open Device Manager.

Click on View menu and then choose "Show hidden devices".

Expand the Ports (COM & LPT) and right click on Printer Port then select Properties.

Now, go to the Port Settings tab and then select “Use any interrupt assigned to the port” option.

And also check the “Enable legacy Plug and Play detection” box.

Finally, click on OK button to save the changes and then restart your PC.

These changes in Port Settings should fix Printer in Error State in Windows 10 operating system.

Article Source:

http://www.zerodollartips.com/printer-in-error-state-windows-10/

https://support.microsoft.com/en-in/help/4028004/windows-printer-in-error-state

I hope it helps.

Thanks

Re: MX920 printer in error state

msbhaven68 — Mon, 12 Feb 2018 03:28:32 GMT

After fiddling around with it for awhile, I finally found the solution and as it turned out, it was a much easier fix than what I expected. Not sure if this is the problem with everybodys issue but all I had to do was:

With the printer turned on:

Disconnect from my ISP & then reconnect to my ISP.

As soon as I did that, this error message went away and my print job printed.

Re: MX920 printer in error state

nichfinder77 — Mon, 12 Feb 2018 14:32:58 GMT

Thanks - I'll try that. It certainly can't hurt.

Re: MX920 printer in error state

msbhaven68 — Mon, 12 Feb 2018 17:22:48 GMT

Hope it helps. Good luck

Re: MX920 printer in error state

rimueller — Wed, 14 Mar 2018 13:35:38 GMT

I pulled the power plug from the printer for 5 minutes; that did not solve the problem, even when the printer was hard-wired to my computer. Then I read it might be a wifi/port problem. I unpluged the router. With the printer hard-wired, I was able to scan and print. Then I re-powered the router, and everything reset. Printer and scanner are working through the wifi now; hard-wire is removed since I only have one USB port and need it for other operations besides running my printer.

Re: MX920 printer in error state

Robert917C — Tue, 24 Apr 2018 08:18:58 GMT

Solved in my case as below: (Firewall issue).

1) All other methods tried. (e.g. Turning off router, computer, modem etc, software reinstall, rebootoong computer, hard reset, attempt to update firmware, many others).

2) Solution - Anti Virus (Norton in this case listed the "Spooler SubSystem App" as blocked. C:\Windows\System32\spoolsv.exe as a blocked program under Firewalls Setting - Program Control - allow - apply -close.

3) Complete resolved instantly. Unclear how this suddendly was listed as a blocked program.

Re: MX920 printer in error state

kmartin234 — Thu, 23 Aug 2018 22:27:59 GMT

I disconnect my router and reconnected like you said and my printer is now working! Thanks for the simple fix.

Re: MX920 printer in error state

lhglenn — Mon, 15 Oct 2018 17:34:33 GMT

I just got the same error message, and I have unplugged my printer. I hope this works.

Re: MX920 printer in error state

lhglenn — Mon, 15 Oct 2018 17:49:04 GMT

Nope. Tried this. It didn't work.

Re: MX920 printer in error state

lhglenn — Mon, 15 Oct 2018 18:05:05 GMT

Call the Canon number and they helped me fix it quickly and easily by rebooting my router. Thank you, William!

Re: MX920 printer in error state

Gene3 — Thu, 18 Oct 2018 03:43:55 GMT

A great fix. Messed around for days trying to fix this problem and just noticed your suggestion. So why not, and it worked.

Thanks.

Re: MX920 printer in error state

mjpainte — Tue, 11 Apr 2023 00:47:39 GMT

Calling Monday 5:47 AZ time. Not during their business hours.