Canon Mx922 Printing wrong colors in one kind of paper

Alisson — Sat, 09 Jul 2016 03:41:39 GMT

Hi, long story short, my Canon MX922 when I send to print the same image, on different type of papers, I get different results.

If i send a image to print in Letter paper, it does print normal, and is everything ok with it.

If i send the same image to print as Paper Glossy II, it prints in a nice quality, but in wrong colors. To be more specific, instead of printing dark black is printing some shade of blue. I tried more than 20 different of set ups, but they all ended with the same shade of blue on it.

I'm trying to fix it for hours, and spend a lot of ink and paper already. Someone can give me a hand, please?

I tried to uinstall all the programs related with the printer as well, and it didn't work.

Did many deep cleanings as well.

And when I print on the Photo paper size (4x6), and didn't specify that was the Glossy Paper II, it did print with normal colors, but with a much inferior quality than how it was before.

I printed already about 20-25 photos, and all them were allright, since last week this problem arise.

Since now, thanks for whoever be able to help!

Re: Canon Mx922 Printing wrong colors in one kind of paper

Patrick — Sun, 10 Jul 2016 18:25:04 GMT

Hi Alisson,

There may be a physical issue with your PIXMA MX922 causing this to occur, or it could be a driver setting. It is recommended that you contact live technical support . There is NO charge for this call. Real time feedback of a live technical support call would be very beneficial in this case.

Please dial 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays). A Canon technical support representative will be able to resolve this issue faster.

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Canon Mx922 Printing wrong colors in one kind of paper

Re: Canon Mx922 Printing wrong colors in one kind of paper