topic Re: mx922 does not use pgbk cartridge when printing photos. in Desktop Inkjet Printers

mx922 does not use pgbk cartridge when printing photos.

js1138 — Thu, 07 Jul 2016 22:18:55 GMT

The nozzle check is just fine, and text is just fine, but photos printed on the mx922 have no blacks. all the other colors are fine. The same photos printed to other printers are fine.

It makes no difference what paper is selected.

Re: mx922 does not use pgbk cartridge when printing photos.

BillS — Sat, 09 Jul 2016 19:21:02 GMT

Hi js1138,

In order to clarify the issue, allow me to ask a couple questions:

What program are you printing from?
Are you able to print a document?
Do you get the same effect when you photocopy an image?

I look forward to your reply.

Re: mx922 does not use pgbk cartridge when printing photos.

js1138 — Sat, 09 Jul 2016 21:04:20 GMT

Thanks for the response. Photocopies are very good and have normal blacks. (photocopies of images)

Documents are also good.

I'm printing from Photoshop CC, but I also tested from Paint.

Windows 10/64

Type of paper doesn't seem to matter.

Re: mx922 does not use pgbk cartridge when printing photos.

js1138 — Sat, 09 Jul 2016 21:06:53 GMT

I have two other printers, a Brother MFC-J825DW, and a Canon MG5320, which do not have this problem. I had this problem once before with the 5320, but it went away. I have changed the ink cartridge.

Re: mx922 does not use pgbk cartridge when printing photos.

Patrick — Sun, 10 Jul 2016 18:23:48 GMT

Hi js1138,

It is recommended that you contact live technical support . Please contact our support group using the following link:

http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer