topic Re: Support Code 1403- install Correct Print Head?- I have a pixma MG6620 in Desktop Inkjet Printers

Support Code 1403- install Correct Print Head?- I have a pixma MG5522

AllysonDostal — Fri, 01 Jul 2016 22:04:08 GMT

I have never had any issues with this printer until now. It wont let me do anything and says I need to Install the Correct Print Head. It was bought with all origional pieces? What do I need to do?

I seen someone else post about this issue and I followed there guidlines but they had a slightly different printer and didnt have the same interior as mine.

I restarted the printer, took out all the ink cartridges as what was said to do and looked for the grey lever they were talking about but I dont think mine has one?

Any way the printer is still on support code 1403 so someone please help!

Thanks

Re: Support Code 1403- install Correct Print Head?- I have a pixma MG5522

Ramona — Mon, 04 Jul 2016 09:27:35 GMT

Hi AllysonDostal,

When receiving a 1403 error, we do recommend removing and reseating the ink tanks and print head in the unit as you mentioned. To view instructions for doing this procedure with the PIXMA MG5522, please click here. Next, please turn off the printer, unplug the power cord and leave it out for at least 10 minutes, then plug it back in and turn it back on.

If you still experience the error, the printer may require servicing. We ask that you please call 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays) for further assistance. There is no charge for this call.

Re: Support Code 1403- install Correct Print Head?- I have a pixma MG5522

Michael3 — Sun, 25 Jun 2017 20:39:04 GMT

I was using my CanonMG54505 to print some pictures. When I had finished I turned it off in the usual manner,today when I wished to do some more printing it will not do anything. The message on the screen tells me that the type of print head is incorrect and gives a support code 1403. How do I restore service?

Re: Support Code 1403- install Correct Print Head?- I have a pixma MG5522

HitmanInWis — Mon, 17 Jul 2017 03:19:16 GMT

Just got this same error as well. If you're not seeing a lot on the forum, it's because this problem apparently has a much more popular error code on other models - U052 - see https://community.usa.canon.com/t5/Printer-Multifunction-Support/Call-to-Arms-for-the-dreaded-U052-Wrong-Printhead-Error/m-p/65759#M7488

From what it sounds, you can try re-seating your print head, but for most people (including myself) it simply does not work.

Note that there was a class action lawsuit brought against Canon in 2015 on this matter, which they settled out of court. Not sure if there's any recourse for those of us more recently experiencing the issue.

Re: Support Code 1403- install Correct Print Head?- I have a pixma MG5522

dave1 — Thu, 30 Nov 2017 22:25:47 GMT

I agree this procedure does not solve the error code. I have tried it repeatedly. Online there is commentary that there is something else going on here.. Come on Canon, if there is a software issue please why don't you tell people rather than just burying it and hoping we'll shut up and buy another printer. This is the second canon printer this has happened with in a year. I won't be buying another canon product.

Re: Support Code 1403- install Correct Print Head?- I have a pixma MG5522

MG5420PC — Mon, 19 Feb 2018 22:30:39 GMT

I have the same issue but then for the MG5420 and it is 2-19-2018......!

How come that after a known issue for years, Canon doesn't say just bring it to the store and we will repair it for free for you?

Bringing it to a service cost probably more then a new printer, isn't it..............?

Re: Support Code 1403- install Correct Print Head?- I have a pixma MG5522

Gruff — Thu, 01 Mar 2018 12:47:46 GMT

I've just had the same issue too, error code 1403, tried all the fixes and all Canon can say is send your printer to your local sevrice depo for servicing, which will cost more than buying a new printer! It seems incredible that I now need to bin and replace a perfectly good printer because it has one minor error which should be fixable! I could try buying a new printhead from China but even that costs half the price of a new printer, so a big risk if it doesn't work, on Amazon a new printhead costs more than a new printer which I really don't understand, this whole errror code 1403 kiss of death fiasco is unacceptable but Canon really don't seem to care!

Re: Support Code 1403- install Correct Print Head?- I have a pixma MG5522

piotr_maryjka — Fri, 02 Mar 2018 14:59:16 GMT

I have the same error on pixma MG7550. It happened few days ago. Nothing helps. This is very interesting... I think I will buy a new printer but not canon.

Re: Support Code 1403- install Correct Print Head?- I have a pixma MG5522

ksan — Mon, 19 Mar 2018 01:52:59 GMT

Well, add my printer to the list. MG5420. All I did was unplug it and move it about 4 feet. Now of course it won't work. Yes, I'm using original Canon ink carts, they are not refills. I guess I'll be shopping for a new printer. (gee, how STUPID people are thinking they can unplug something and relocate it....I'm so stupid)

Re: Support Code 1403- install Correct Print Head?- I have a MX922

knightstalkerbo — Sat, 31 Mar 2018 21:38:38 GMT

Was printing something from my phone for the first time, and after 2 pages the printer ground to a stop displaying this error. Checked all the ink carts, all show red lamp ever after removing and re-installing them. Now what??

Re: Support Code 1403- install Correct Print Head?- I have a pixma MG5522

Frustration0 — Thu, 12 Apr 2018 22:00:46 GMT

I just tried several times to reseat the print head, which has never given me problems, nor have I ever done anything to it to cause this.

I'm still getting the red-outlined warning that the Type of print head is incorrect (really? same one as it's always been)

After being a loyal Canon customer for over 25 years, this is it.

About to go on Amazon to buy a new printer and it will NOT be Canon.

Re: Support Code 1403- install Correct Print Head?- I have a pixma MG5522

angrycustomer — Tue, 10 Jul 2018 21:22:22 GMT

MX922 to the list! Error 1403 "The type of print head is incorect. Install the correct print head" happened when I was printing!

I took other head from different mx922 (because I have seven of them!) and printer works just fine, it means the old head is dead. Just replace it - and your printer will work again! No problem at all, right Canon? Oh wait... whole new printer costs $70 on amazon, and just one printhead - $75. Hey, Canon where I can buy new printhead for $10? What?

PS I bought that printer 15 months ago

Never Canon Again!

Re: Support Code 1403- install Correct Print Head?- I have a pixma MG5522

dpage — Mon, 16 Jul 2018 20:09:08 GMT

Same here on My 922...I may have printed 100 pages max (no exaggeration) since buying it new in 2015 and the printer head is bad? I have reseated and cleaned the head sevaral times and set inks several times and code 1403 wont go away.

Re: Support Code 1403- install Correct Print Head?- I have a pixma MG6620

HuggsBehr — Mon, 30 Jul 2018 17:17:41 GMT

I too fell vitim to this code. I went through all the steps mentioned a gazillion times on dozens of threads. When that didn't work I ordered a new printhead (QY6-0082) and still have the 1403 error code. This is an issue that has been going on for over 4 years. Canon has settled on class action law suite in 2015, but has done NOTHING to fix the problem. People are still dealing with it 3 years later. I've started writing letters to the company, consumer groups, and the state consumer protection agency.

This is the last Canon I will ever buy.

Support Code 1403- install Correct Print Head?- I have a pixma MG7520

Minio — Sat, 04 Aug 2018 21:41:30 GMT

Same thing has happened to my MG7520. Pulling the ink cartridges and printer head and then turning off the power before reinstalling had no effect. Shame on Canon for not solving this issue with so many of their printers.

Re: Support Code 1403- install Correct Print Head?- I have a pixma MG5522

Deanomites — Sat, 18 Aug 2018 02:36:19 GMT

Same problem. Error 1403, followed the instructions ... what’s the next step? Do they send out replacement printer head?

Re: Support Code 1403- install Correct Print Head?- I have a pixma MG5522

angrycustomer — Mon, 20 Aug 2018 16:34:55 GMT

Ahaha - nice joke! Next step - trow Canon away and never buy it again!

Re: Support Code 1403- install Correct Print Head?- I have a pixma MG5522

jcship99 — Tue, 21 Aug 2018 09:28:15 GMT

I have a MG7550 which was working perfectly until suddenly this 1403 message came up so I couldn't do anything with the machine. Couldn't use the scanner or copier. Tried all the usual stuff removing cartridges, cleaning the electrics on the cartridges, turning on and off blah blah. Nothing. Then I tried turning the machine on but before it finished going into printing mode with all the whirring and clicking that involves, I got to the start up screen and chose set up, maintenance, clean or adjust device, then auto print head alignment. The display was indicating the levels of the ink on all the cartridges so I figured out that that it had decided it did recognise them after all!

Anyway after it had done the print head alignment I did some normal printing and it worked fine.

No more error message.

WeeHAH!

Re: Support Code 1403- install Correct Print Head?- I have a pixma MG5522

Deanomites — Tue, 21 Aug 2018 16:49:26 GMT

It does not allow us to get to maintenance on the MX922 ... or settings while warming up ... just does it's thing, goes to code ... and you're stuck.

Re: Support Code 1403- install Correct Print Head?- I have a pixma MG5522

angrycustomer — Tue, 21 Aug 2018 19:18:24 GMT

jcship99, thanks! I tried to do that with my broken mx922 - and it works!!! Here is a summary what you need to try if you got Error 1403 on Canon MX922:

0) Put few pages of paper

1) Connect power cord, turn the printer on

2) Start to click continuously on "Menu" button (while printer is booting)

3) When printer turned on - you will be in that Menu, than go to Maintenance -> Auto Head Alignment

4) It will take 5-10 min and you Done!

I hope it will help you!

Now my mx922 is working fine! Thanks!

UPDATE: After ~400 pages I got the same error again. I repeated the same steps - and printer works again